Exceptional

Wonderful experience

Liked: The location was perfect for the festival we were in town for. We walked to street vendors, the market places and had several food Options right outside.
Disliked: Access after hours or trying to leave early in the morning was difficult. The parking garage is the pickup location for shuttles but the parking garage gates are closed off. After hours, There is only one door to get out of (or in) the hotel which is on the other side of the mall by the Starbucks. We understand it’s for security but that should be part of the information provided at check in. We had a 5am shuttle picking us up for a Hot Air Balloon ride. The driver couldn’t get to the pickup location cuz the garage was locked and we found several chained doors when trying to get out of the mall (the hotel is located inside a mall). Another tourist was able to help us find the only door that wasn’t locked & chained.

100 Recommended

Liked: The main lobby opens up to a 2 story shopping mall with shops and restaurants: coffee shops, sports stores, fast foods, and even a small convenient store. The restaurant has a buffet with delicious traditional Mexican meals, which change every day. The rooms are spacious, chic, clean, and uncluttered. The basement has a parking area accessible from an elevator from the lobby. The shopping center comes alive at night with bars and restaurants open for all the late owls.
Disliked: The neighborhood is a busy industrial area, but that will not matter if you stay within the hotel and shopping compound.

Fantastic option for one night.

Liked: The hotel is inside the shopping mall, great location, comfy beds and really nice staff. I enjoyed my stay and if you want to try some traditional mexican food there is a fantastic restaurant inside the plaza.
Disliked: All was great even the gym facilities, it is a great hotel close to the aiport for a short stay.

Perfect

Liked: Services! Location! Exceptional personnel!
Disliked: I really like it, it’s quite distant from the city, but not a big deal

Exceptional

Other than entering hotel, everything...

Liked: Nice, clean, modern
Disliked: Entrance into the hotel is difficult. During the day you have to go thru clothing store to take elevator. At night you have to go thru center mall entrance, walk thru mall, up escalator, then walk to hotel

Perfect for our quick stay!

Liked: I liked how cheerful and helpful the front desk person was. Also the van driver was so friendly and helpful. Our room was spacious and clean. The bed was very comfortable. We loved the restaurant. The Sopa de la Milpa was excellent!
Disliked: Nothing.

Superb

Liked: Las instalaciones son espectaculares y la atención excelente. El servicio gratuito de transporte desde y hacia el aeropuerto es un gran valor agregado.
Disliked: No queda tan cerca del aeropuerto como uno creería.