As we run a guest...

Liked: Jo & Rob were very friendly hosts the property was very tastefuly decorated & clean. The beds were super comfy best sleep I’ve had for a long time . Stunning views over the rolling hills .

Very good

Liked: Great breakfast
Disliked: Small bathroom

Exceptional

Very nice stay

Liked: Everything was good breakfast was very good didn’t have evening meal
Disliked: Didn’t find anything we didn’t like

Change the format! Please!

Liked: During our two week visit to the Southwest of England we visited four properties. We are looking for beautiful locations, friendly service, luxurious rooms, good food and drinks. Fernhill was meant to be the 'grand finale' of two wonderful weeks.The Fernhill has the grandeur and hardware to meet all of our expectations. The owner and his staff are very friendly, helpful and are working hard to meet your demands. The hotel is close to the route of a nasty bypass on the coast path. If you don't mind climbing at the end of your day you could have yourself be brought to Seaton and walk back to the hotel over a very special part of the coast path. We looked for fossils on the Charmouth beach and went to the lovely town of Dorchester and visited the very informative and interesting Dorset-museum. The steak I had the last evening was very very good; spot on!
Disliked: Hotels and restaurants are struggling. Personnel left with Covid and never came back because of Brexit. The owners of Fernhill have a hotel, bar and restaurant and swimming pool to attend to. Hard work and still difficult to be profitable.I think the owners had to be inventive during Covid. Forms for food, minimal contact with clients, all pre-choice and then served out without decorum. They found out this worked out perfectly during the crisis, so why not keep it up.They found some thin arguments about privacy (not entering the room) and zero waste of food (pre-choice) and voila!But you can't have me pay € 273,78 a night and then not clean the room for four nights and let me fill in forms on my breakfast desires (nothing on display to take, only what I ordered), and work with a system of me putting my dirty towels in a bag in the hallway and put the forms and old milk in a plastic tub next to it.The consequence of pre-choice on an diner-menu is that only guest can attend. That makes for quite a small crowd in what is a quite nice diner-room. And your earlier selection is just carried in and put on the table by a hard working young man on sneakers. It gave it the atmosphere of a nursery home. That was depressing and sad to see!I spoke about this with the owner and he told me about the struggle and that they are reviewing their concept every year. Please please: Forget the bar for now, but re-introduce the servicing of the room and upgrade the kitchen to give a wider breakfast choice and a small but good diner menu to choose from. Live will return and so will I.

Very good

Exceptional

Disappointing

Good

Liked: This is a lovely Victorian building in a quiet, rather secluded location close to Lyme Regis and Charmouth seafronts. The owners and staff are very friendly and accommodating. Our room was cozy, clean and comfortable and the tea, coffee biscuits are replenished every day (and they provide fresh milk in a thermos - which is nice). The food (which you have to order well in advance) was tasty and freshly prepared. The outdoor pool is large enough for a proper swim (although it's freezing when you first get in) and I had it to myself on both mornings as the hotel was quite quiet when we stayed. The only thing I didn't like was that they (mostly) only cater for residents so they keep the front door locked and you have to ring them to let you in and you only get one room key - which was a bit inconvenient when my husband went for a run and used the pool and I had to come down and let him in when he came back. Overall, a very nice stay. Thank you.