Superb

Great location, good restaurant, terrible...

Liked: The in town location was great. Also the Sister Ship restaurant was fun and the service was excellent. Our room was fine.
Disliked: The hotel staff was not customer-focused or eager to be helpful at all. Routine requests were treated as bothersome or foolish with no effort to be accommodating. Our room was fine, but the bathroom was tiny and difficult to navigate. The bed was high but no step stool was available and requests for some sort of platform aid were dismissed as unreasonable. Would not recommend staying at this property if you are over 65 or have any type of mobility limitations. The biggest disappointment was that it was billed as (and the room rate reflected) a luxury hotel, but the service was no where near that standard.

Lovely stay!

Liked: The decor was very charming and the location was perfect! It was a lovely hotel to stay. It was great that complimentary bikes were available, as well as a coffee and tea bar.
Disliked: We felt that some of midday staff could have been more client-forward.

Charming!!

Liked: Fabulous boutique hotel in the heart of Nantucket.
Disliked: Rooms are small

Great location and super comfortable

Liked: Great location. Clean and very comfortable.
Disliked: No complaints other than the usual. Everything is super expensive these days.

The staff was a highlight—so...

Liked: Staff was very friendly and helpful. Courtyards were delightful and relaxing. Location was excellent, we walked and biked everywhere—no car needed!
Disliked: Housekeeping wasn’t able to get to our room until mid-afternoon. Not a huge deal and room was very clean and comfortable.

Exceptional

Pleasant

Exceptional