Superb

Gold experience is amazing -...

Liked: The gold experience lounge and staff - and the junior suite were absolutely fantastic. The only issue was using the gym as it was in the rest of the hotel which is not to the same standard.
Disliked: The main hotel looked a bit tired and very dark. The gym was old fashioned.

A wonderful hotel with Lake...

Liked: The hotel is right across the street from Union Station, and a short subway ride from Pearson Airport. Nearby venues such as Scotiabank Arena St. Lawrence Market, & the CN Tower are within walking distance. Gold Experience breakfast was wonderful. Scrambled eggs that weren't overcooked. Eggs Benedict with runny yolks (just how my wife loves them). Bacon, breakfast sausages, potatoes, and a selection of juices. The same room has desserts & drinks available in the evening.
Disliked: The only DISadvantage is the road construction on Gardiner Expressway - the main road from the airport to the hotel.

Superb

Superb

Exceptional

Great expense for average stay

Liked: An elegant notable well established Hotel with a past reputation for excellent service
Disliked: Coming in at 11 pm, there were no porters to assist with lugging suitcases through revolving doors and up 13 steps. As a 60+ year old woman, this was toughCompounding this - there were 2 receptionists on duty and a long line of guests wanting to check in. One receptionist was tied up with a customer for ages - which meant that we waited for about 30 minutes to check in. Unacceptable after travelling for many hours and just wanting to sleep. It was about 12.30 midnight when we finally got to our roomDuring all of this there was loud disco music pounding through the lobby. Is that really necessary?Later in our visit , I had to go to the ‘business’ centre. Took a while to find, with very little assistance from staff. And the so- called business centre had a nonfunctional photocopier and NO computers or anything else. A misrepresentation of a business centreBreakfast in the gold area on level 18 was a poor example of service. Not enough cutlery, nobody to make coffee- which was from a machine anyway, and average range of foods. For a VERY expensive hotel, there needs to be better serviceThe facilities were beautiful with gorgeous rooms and comfortable bedHousekeeping was great The strange minibar system made for difficulty if you move drinks to put chocolate etc in the fridge

Best Hotel in Toronto

Liked: it's for sure a great hotel in very good location, but what make it so special are the hotel Staff. they were amazing and very professional, very kind and very friendly... housekeeping, the gold lounge team were wonderful and very pleasant people.for sure behind such a great staff, a great management. so I met Doug Chant the director, Fairmont Gold, to congratulate him for that great succuss... he was amazing and a great person
Disliked: actually there nothing that I didn't like

Very good