Very good

Liked: Nice location, friendly staff, quality spa.
Disliked: The cleanliness of our room was not good. There were shaved hairs on our sink, counter, and bedsheets. The bathroom sink drain was broken.

Exceptional

Liked: one of my favorite hotels, super clean, great staff and very close to PPG Paints Arena!

Underwhelming. From the outside it...

Liked: The location was prime and it had a good view.
Disliked: Bathroom shower fills the bathroom entry walkway up with water because it is improperly drained.Provided 2 full size towels for a room with 2 queen size beds.. the room sleeps up to 4 people. Maybe provide 4 towelsWho charges for wifi nowadays? LolStaff was not at the front desk upon arrival. They were all standing around in their hideout spot around the corner. Had to go around the corner and look at them to get our reservation underway.Staff told me to place my card on the payment kiosk without telling me why. I then asked after proceeding to do it, why I was swiping my card. I come to find out it is for $100 dollar hold on my card for potential incidental charges. Very unprofessional in my opinion to charge someone $100 dollars without any reason or explanation prior. I understand why they do it but did not like that they did not tell me why I was doing it until I asked and had already paid.

Superb

Exceptional

Exceptional

Exceptional

Exceptional

Very poor

Liked: The second floor spa is good, especially I did the facial very nice, and sauna is free and nice. Massage is just soso, maybe I chose the normal one is not good.
Disliked: The room is not clean, I took the pictures every corner has dust, at beginning I think it seems not too many people live in this HOTEL. BUT when I stayed for three nights, I knew why. Firstly the housekeeping will not come in the morning, sometimes when I finished my meeting in the morning and came back in the afternoon, the room still untidy. IT seems hotel want to save money to hire more people to clean. Secondly the housecleaning people did not clean the table ,did not vacuum on the floor, my hair will keep very day on the floor more and more. Even I stayed at room watching her cleaning, she would not do vacuum and not clean the table, leave dust on them. AND I have to request her to do, she would pull in the machine to clean the floor. UNPROFESSIONAL. And there is a MARY contacted me by text since I booked the hotel, saying a lot of welcome and high qualified words to make me feel like a VIP. On first day I COMPLAINED with her by text, and she promised me would arranged house cleaning next day at 10am which I REQUESTED, BUT nothing happened, the housekeeping did not appear until I finished sauna after noon time. Third, in room dining, need waited long long time although they promised would be ready in 30mins or 40mins. I SUGGESTED order at least one hour and 30mins ago. I ordered two boiled eggs, the eggs coming with flooding liquid when I broken them, it seemed cooked without enough time. I DID three times in room dinning, every time will be disappointing. WAITED LONG TIME OR QUICK BUT UNCOOKED WELL.I strongly feel the hotel do not have enough people working which make the service is not good as a five star hotel. By the way , is it a five star HOTEL? PRICE IS one night 330 US Dollars, I heard due to the inflation, such rate can not support a five star service. MAYBE IT is my request too much. I paid tips everytime for room service ,house cleaning and valet. Mary OFFERED me a starbucks for my bad feelings .