Pleasant

Liked: Excellent location.Good staff.
Disliked: The hotel building and rooms are very 'tired'. Much needed maintenance and renovations are needed. Fairmont need to invest in this hotel ASAP. Our first room was at the end of a very dingy, smelly, damp corridor, had a cracked sink and very noisy air conditioning.We were moved to a much nicer room, however the toilet flush broke! The on call maintenance man did sort this out by replacing a part.

Superb

Liked: Bethlehem was a fantastic receptionist; she greeted us with a warm smile and made our stay enjoyable

Exceptional

First time visiting Boston, Fairmont...

Liked: Very friendly great location

Lovely stay at a timeless...

Liked: Lots of atmosphere. Friendly staff. Great location. Tarek was great at reception. Bonnie at the bar made our bar meal just great.
Disliked: A little tired. And the bathroom a little small. Still enjoyed our stay.

It's a beautiful old hotel,...

Liked: There was no breakfast included
Disliked: There is only one bar and restaurant. Impossible to get a cocktail or something to eat.

Friend’s birthday.

Liked: I loved the location and the comfort of the beds and comforter.
Disliked: I found the price to be quite high given the fact that the hotel is so old.

Exceptional

Liked: No

Exceptional