Exceptional

Superb

Superb

Great time!

Liked: It was clean and very nice accommodating staff
Disliked: The hot tub had some weird stuff in it but it was still very nice

A chain-hotel experience that embodied...

Liked: The staff were incredibly kind and friendly to me (and to the other guests I saw them interact with, and to each other)! Sean at the Front Desk expressed an amazing amount of empathy, patience, community spirit, helpfulness, and general human kindness when I came in looking for a place to stay after a pipe froze in my apartment. I ended up reserving my stay via Booking.com, and when I checked in David at the Front Desk was equally friendly, open-minded, and patient and helped me when I forgot my room number multiple times and also gave me tips on preventing pipes from freezing! I had a shorter interaction with the person at the desk (didn’t catch their name) when I checked out the next morning but received the same generous, genuine friendliness and attention (even in my frazzled state). Thank you so much to everyone <3
Disliked: Small things: alarm clock / phone on bedside table was showing the incorrect time and I couldn’t see an easy way to change it, and when I pressed the button on the phone labelled to call the Front Desk it brought me to the voicemailbox instead; some dust / grime in the room and elsewhere; window blinds didn’t close completely (a design flaw that most hotel / motel curtains seem to possess); i could hear some other guests talking in their room.

Very good

Superb

Very good

Liked: Convenient, clean, large rooms
Disliked: Free buffet breakfast was just fair

Very good