Fairfield Inn & Suites by Marriott San Antonio Airport/North Star Mall

Very good

Liked: front desk night staff very helpful. rooms nicely maintained. friendly morning staff.
Disliked: 1. need sign at front of hotel, not just front of driveway2. consider spruce up front desk appearance to give more welcoming feel 3. towel bar is crooked (rm 404)4. no recycling - too much disposables

Pleasant

Exceptional

Very good

Good

Very good

few words

Liked: location
Disliked: toilet didn't flush well and sink would not drain but would go down

10 Of 10

Liked: Front Desk Associate upon arrival was excellent. Very Friendly.
Disliked: N/A

Bad

Disliked: I got a text saying my card didn’t go through, so I called the number and spoke to the reservation department and told him that I had a debit card to update because the one on file had gotten stolen. The reservation department said Everything should be good. I could just pay arriving at the hotel, arriving at the hotel, I was advised that my room had been canceled and they had no available rooms that night. I was literally looking for a hotel room for two hours with my grandson that has autism. The front office clerk did not even apologize or even knowledge if they could help me on something.