Bad value for money

Liked: Good location
Disliked: The room was cleaned only once during our four-night stay.The breakfast room was small and overcrowded, with low-quality food options. We needed to chase a table every morningAlthough baggage storage is listed as a complimentary hotel service, it was frustrating to be explicitly asked for a donation when leaving our luggage for storage. Would you like to go to a restaurant where tips are asked even before you are seated? This undermines the trust necessary when leaving baggage for deposit.

We picked this hotel because...

Liked: Location, clean, good breakfast with lots of good options and friendly staff. Comfortable beds

Don't stay at Christmas because...

Liked: I was close to the train station
Disliked: The ridiculous price charged for the room. Just because it's Christmas. I understand supply and demand, but the hotel was always going to be booked out, it was just pure greed that dictated the rate.

Very good

Exploring NYC in the best...

Liked: Great location, just 3 min. walk from Penn Station. The size of the room is bigger vs. most hotels in NYC/Manhattan. The staff was super friendly and helpful during our stay. Breakfast was included, probably more average but there is for sure something you can find like a coffee and a little sweet.

Wonderful 4 days and 3nights...

Liked: Location was excellent. Breakfast was very good with many healthy choices
Disliked: Prices were hiked for the Christmas season at all midtown hotels. The promoted free WiFi required enrolling in a hotel chain loyalty program in order to get online.

Clean, good staff and good...

Liked: Clean and lovely staff. They make sure you will be comfortable during your stay :).Very good location in Hell’s Kitchen close to plenty things to see et do by walk
Disliked: I missed just not much vegan options during the breakfast

Disappointing

Liked: Breakfast was basic but decent Close to penn stationRooms were basic/fine
Disliked: For a $500/night room we had expected a much higher service level. Staff was only friendly upon check-in, but when requesting a new pillow and sheets due to bad odor and bloodstains, staff was unavailable and, once finally reached, not very helpful (and seemed more annoyed than willing to help). We had to make any requests several times before getting anything done.Sheets/bed is only made every other day by housekeeping. With 3 loose sheets, however, it’s pretty difficult to make your bed yourself in a way that is comfortable. As a European we are used to having a duvet in a cover, instead of all these loose sheets. Also seems a bit unhygienic.

Disappointing