Superb

Liked: Location was great & close to the park where our tennis tournament was being held. It was also close to many good restaurants.
Disliked: I've had better breakfasts in hotels, but this was the ONLY thing that was not top notch at this hotel. Not enough variety and quality of breakfast waned a bit. Otherwise great stay.

Exceptional

Very good

Won’t stay again.

Liked: Quiet room. Maintenance staff changed a noisy wall unit AC/heat and the new one was quiet.
Disliked: Messy breakfast bar, hard beds, restrictive pool hours so you couldn’t do an early morning aqua workout, bathroom sink didn’t drain, shower leaked, my room lock quit working and I had to wait 20 minutes to get someone to fix it so I could get into my room. High fee for moderate quality. Night staff unhelpful. Two days without TV or internet.

Disappointing

After three years of going...

Liked: Location is great
Disliked: I stay here no less than 50 times a year. A lot of the company I work for stays here as well. It is progressively gotten worse each visit in my opinion. This time, as soon as I got there, the lady was rude as hell banging on her keyboard telling me I did not havea reservation through booking come to find out when she called her boss. She did not put in some kind of code into their system correctly. Then there was no housekeeping. The TV was barely working. The remote was horrible and the only hot water you could get is if you maxed it out and then it was scolding hot. I was skeptical this time of booking because I had a rating of 7.5 but I think that is a high rating for what I experienced will not be back.

Disappointing

Liked: The lady at the front desk was super sweet when we checked in.
Disliked: We reserved this hotel because my son wanted to swim before he had surgery. They didn’t tell us the pool was down until after we paid for the room. We were disappointed, but still decided to stay…until he got ready to take a shower and only had 15 seconds of hot water. We asked for a refund and went to another hotel.

Poor

Liked: The pool was nice
Disliked: Unfriendly staff Poor service Poor breakfast

Being lied to about the...

Liked: The staff was kind
Disliked: Our sheets in one bed had chocolate smeared all over them. We took pictures of it and then took the pictures to front desk. She was alone so we had to take clean sheets and change the bed ourselves. She was very kind. But....we had to question the cleaning of the room in general. (Not a good feeling) before we came we did have a room at hotel down the street but thier hot tub was broke. We called your hotel to see if your hot tub was working. We was told yes. We came and due to running late for an event we dropped our bags in the room and ran out. When we returned we were exausted and only wanted to relax in your Hot tub and go to bed. Well....there was no hot tub. We was lied to. We paid more money to stay at your hotel so that we could leave the hotel down the street so we could have a hot tub. .