Fairfield Inn & Suites by Marriott Muskegon Norton Shores, Muskegon

Fairfield Inn & Suites by Marriott Muskegon Norton Shores Guest Reviews

Overall Average Score:

Very Good (4 out of 5)

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Superb

Passable

Liked: Convenient location. Reasonable price. Room and sheets were clean and facilities were clean.
Disliked: Facilities are getting very old and not refreshed. Carpets torn, elevator making an awful scarry noise that concerned some of the passengers, fabric funrniture in lobby was noticeable old and dirty. We used to love this hotel but it is not being updated and cared for.

Exceptional

Liked: It was quiet and the staff were very friendly.
Disliked: The key cards had issues.

Adequate

Liked: Near restaurants
Disliked: Did not bill correctly and did not have the room reservation I signed up for.

Great location, friendly staff and...

Liked: The location was great and felt safe. The rooms were clean and the beds were comfortable. Also, the continental breakfast was good.
Disliked: TV did not work in one of our rooms. That being said the staff responded quickly and tried to fix it but could not, so they moved us to another room with a bigger TV that worked great!

Very good

Stay was great. Will think...

Liked: Staff was nice and accommodating when the room we booked through booking.com didn’t actually exist.
Disliked: Booking.com offered a room that didn’t exist. Booked a king bed with a pull out sofa as my partner and I were traveling with our kids we figured our daughter would want to sleep in bed with us and our son would be on the sofa pull out. When we got to the room it was just a king bed and a chair. Not the room we booked come to find out they do not offer that room as there is none at that site. We were charged for the king size bed but ended up with two double beds. The price was just $10 more for the room we booked than the room we got. Just think if you offer a room it should be available or it shouldn’t be offered at all. Seen as how the room didn’t exist in that location it shouldn’t have been on booking.com. So my issue isn’t with the location that was amazing it was with booking.com.