Comfortable, no issues

Stay anywhere but here if...

Liked: It felt clean, the rooms were clean to a pretty high standard. The breakfast worker was amazing and accommodated us even though we were late getting down. A male employee I spoke to on the phone was also wonderful and went above and beyond, but I cannot remember his name.
Disliked: I paid for my stay when I made the reservation through booking.com. When I got to the front desk to check in, they told me my card showed declined even though I knew the transaction had processed and the funds were removed from my account. The front desk employee told me she needed me to swipe my card again to make the transaction go through. I was charged $200, which was not even the price of my room. I told her I had already paid and she told me the $200 was for security deposit and it would release back into my account as soon as I checked out- it is march 13 and I still do not have that money. In addition, housekeeping stole my wallet. I forgot it in the room but it being a few minutes behind to check out, as soon as the door shut behind me it was locked and I couldn’t get back in with my key. I went down to the front desk and no one was there. I waited a few minutes and no one came so I left and called the facility. They told me they would talk to housekeeping and call me back. They called back and told me my wallet was not in the room when I know for a 100% certain fact that it was. I waited a few days to see if the housekeeper would return my wallet after they stole the cash/gift cards that were in it, but they still told me they did not have my wallet. I cannot believe that this even happened. The lack of professionalism appalls me. I would rather stay someone and risk getting bed bugs than ever stay at this facility with a whole payroll of thieves.

Exceptional

Superb

Passable

Liked: Convenient location. Reasonable price. Room and sheets were clean and facilities were clean.
Disliked: Facilities are getting very old and not refreshed. Carpets torn, elevator making an awful scarry noise that concerned some of the passengers, fabric funrniture in lobby was noticeable old and dirty. We used to love this hotel but it is not being updated and cared for.

Exceptional

Liked: It was quiet and the staff were very friendly.
Disliked: The key cards had issues.

Adequate

Liked: Near restaurants
Disliked: Did not bill correctly and did not have the room reservation I signed up for.

Great location, friendly staff and...

Liked: The location was great and felt safe. The rooms were clean and the beds were comfortable. Also, the continental breakfast was good.
Disliked: TV did not work in one of our rooms. That being said the staff responded quickly and tried to fix it but could not, so they moved us to another room with a bigger TV that worked great!

Very good