Fairfield Inn & Suites by Marriott Melbourne Viera Town Center Guest Reviews
Write a review
19.0 miles from Melbourne centre |
Write a review
Maria Thu, 6 February 2025
Passable
Liked: The room was clean, spacious and comfortable. Continental breakfast was good.
Disliked: The staff is in terrible need of a thorough training. The receptionist was not aware of basic procedures, like the deposit being pre-authorized upon booking and payment of the overnight. Initially I thought I was charged more for the night, but in fact it was the deposit being held and not only she was not aware of that in order to explain it properly, she was insisting that the hotel does not charge anything, the charge is through booking (my bank statement was clearling stating Fairfield at the charge name) and she charged a deposit again!! Not to mention, that she did not care to inform anyone to look into it in the morning, despite I asked for it. I had to inform again the morning shift, who ensured that someone will contact me. Nobody actually did, I had to contact them through booking.com to figure out what was going on. Further, for some unknown reason the booking name was not corectly registered in the reservation (that was on booking.com), but she did not care to correct it and as a result, I could not connect to the WiFi. Disaster, making you wonder about Marriott standards..
Harmony Mon, 27 January 2025
Exceptional
Brianna Wed, 22 January 2025
Exceptional
Sarah Sat, 18 January 2025
We have stayed at this...
Liked: Walking distance to many restaurants and shops
Disliked: Nothing- It’s great!
Kelly Mon, 13 January 2025
We came to Florida so...
Liked: Was very convenient to get the fields and restaurants close by
Disliked: To be honest nothing but we didn’t get biscuits and gravy. Ha ha
Ricardo Mon, 13 January 2025
Exceptional
Margie Sun, 5 January 2025
Exceptional
Christine Mon, 30 December 2024
Too many things wrong at...
Disliked: An ant infestation in my room and breakfast dining room. Refrigerator and shower were broken. There was no phone service and no WiFi in the room. The only service I got, was they fixed the shower. I was told the hotel is in a dead zone so, there was no phone or wifi service.
Angel Sun, 29 December 2024
Exceptional
Liked: Excellent
Disliked: Nothing
Laury Sat, 28 December 2024
good price
Liked: location
Disliked: not cleaning my room