Fairfield Inn & Suites by Marriott Kalamazoo Guest Reviews
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3.7 miles from Kalamazoo centre |
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Anthony Tue, 4 March 2025
Poor
Liked: Face clothes and towels were very dingy and the main door was a half inch off the floor
Caitlin Sun, 2 March 2025
Practically comfortable.
Liked: Clean, neutral, and well designed
Disliked: The breakfast and the staff were lacking. Breakfast wasPoorly stocked and often unattended.
Kelly Thu, 13 February 2025
Rude staff, dirty food area,...
Liked: Location
Disliked: Food area dirty with old eggs on counters and in warmers at 8pm at night and mouse and dust droppings in containers holding silverware & napkins. Room smelled like pot from previous guest and got worse as heat turned on and off. Breakfast in morning very little choices we did not eat given dirtiness we found night before. Beds not soft at all they are rock hard, we had 6 rooms total for our group all had same complaints on beds. Took 10 minutes to get staff member to front desk to check us in and we had to go behind to get her attention as just sitting in back room playing on phone, unfortunately that was case everytime our girls wanted to buy from coolers near desk. Worker was rude each time felt as though we were bothering her play time horrible customer service. There were 17 of us in our group that make this trip yearly for tournament we will go back to other nearby hotel.
Darrick Wed, 22 January 2025
Very good
Philip Mon, 20 January 2025
Poor customer service, clean rooms.
Liked: Property was nice and the room was clean.
Disliked: The person checking in people was nowhere to be found and I had to wait around 15 minutes for her to finally show up
Kevin Mon, 6 January 2025
Comfortable bed, but hotel needs...
Liked: The bed was really comfortable and the hotel was quiet.
Disliked: The hotel needs some TLC. The sink in our room didn't drain, and the handle on the shower door came off when we opened it. Overall, the hotel was not at the standard that we've come to expect from Fairfield. Breakfast was sparse (the bananas were so over ripe -they shouldn't have even been put out on the breakfast bar). The hotel wasn't dirty, but again, it wasn't as spic and span as we have come to expect from this brand or price point.
Kathy Mon, 16 December 2024
Very nice hotel
Liked: Rooms where clean and bed good.
Disliked: nothing
Carol Sat, 14 December 2024
Nice hotel but breakfast needs...
Disliked: The hotel was very far from being crowded but on our last day breakfast eggs and sausage ran out 40 minutes before breakfast end time and nobody did anything about it. Hot water for tea was not refilled.
Richard Tue, 19 November 2024
Very good
Alexandria Mon, 11 November 2024
Superb