Exceptional

Exceptional

Exceptional

Good

Absolutely abissmal.

Liked: Nothing
Disliked: Room reserved was not the room we got. Property failed to do anything about it. Microwave was broken, no ice machine on 3rd floor. Pool was closed, waffle machine broken. Roll away bed was broken.

Good

Liked: ok

Very good

Bad

Liked: location
Disliked: when i first got here, the lady booked us in a room that already had guests in it. we used the room key and all, I was so embarrassed. We got a new room, got settled, then we out for dinner etc. when we got back i called the front desk complaining because we have roaches in our room. the night worker was no help and he told me that was the first time he heard it. I took a picture and will make a formal complaint in the morning. I understand it having people in and out but there should be proper procedures in place and double booking a room, she should have checked the computer instead of just giving me a key. she had a stack of keys already programmed.

Passable