Good

Liked: Great customer service . Staff was friendly and helpful.

Exceptional

Superb

Superb

Would stay here again

Liked: Nice pool area and good breakfast
Disliked: Very small rooms, a little outdated, Spanish speaking only personnel in the breakfast area

Good

Quick Overnight Stay

Liked: The shuttle to the airport and restaurants nearby are very convenient. The morning breakfast was a plus.

COWBOYS TAKEOVER

Liked: Location from the airport was very convenient and from the Cowboys Stadium plus they provided local transportation but everything was within walking distance
Disliked: Nothing jus a Lil pricey for the time of year but was worth it with the transportation to an from the airport

Good location and variety of...

Liked: Good location from DFW and DAL airports, good variety of food at breakfast, we were able to check in much earlier than expected, the person who checked us in was helpful, and the bed was comfortable. Also close to shops and restaurants, and the hotel provided a coupon to guests for use at a restaurant across the parking lot (we didn't use it, but it was a nice gesture).
Disliked: Rooms and decor are dated, including a very dingy carpet throughout the hotel. The walls are thin, and the hotel is in desperate need of a makeover in so many ways. They also do not provide shuttle service to/from DAL (only DFW, and 5-mile radius of the hotel). Most importantly, the person who must have been on the desk overnight seemed very inexperienced, and we believe she delayed in calling the shuttle when we arrived at the airport just before 7am. We had been told a few days before (when we called to ask about the protocol for getting the shuttle) that it would be no problem for us to call when we arrived, even with our flight arriving well before check in time. But when we called upon arrival, the woman who answered seemed flustered by our early arrival, and was very obtuse in her responses about how long it would be before the shuttle could come and pick us up. It ended up taking an hour for the shuttle to come. I shared this with the manager when we checked out, who apologized with words but whose physical demeanor showed that he didn't really seem to care.