I'd give it a 8...

Liked: Breakfast could definitely use a upgrade. I mean the place is clean an overall nice
Disliked: No big complaints as far as being clean or nice. They just need to upgrade the mattress in the rooms. Unless you like a solid brick for a mattress, other than that it was a nice place friendly staff.

Exceptional

Excellent stay in Charlotte.

Liked: The hotel is very well-located and clean, and the facilities are excellent. The breakfast is varied and the dining area is spotless.
Disliked: Not applicable.

Very good

Liked: Front staff was amazing! The gentleman was able to suggest some restaurants when I asked him.
Disliked: None

The room was comfortable.

Liked: The room was clean and neat.
Disliked: The price.

Very good

Decent. Interaction with staff was...

Liked: Staff were nice, attentive and very responsive.
Disliked: Our room on the first floor was very noisy. Heard loud noises from the top floors and inside our room was a tapping noise that lasted several minutes after the fan cycled off.The pillows were very thin. We asked for more of them and staff promptly brought more. Heat took a long time to come on.

Superb

Superb

Liked: NA
Disliked: NA