My daughter & I enjoyed...

Liked: Clean, close to airport, nice staff
Disliked: The doors to rooms are so heavy they make noise when closing, which is disturbing to those who are still sleeping.

Very good

Superb

Superb

Charged for a stay that...

Liked: I booked my stay through Booking.com. It was a snowstorm and the night before the inauguration. My stay was confirmed with a reply of a handicap room. When I got to the hotel w my elderly handicapped Mother I was told by the front desk manager they did not have my reservation. I said I'd already paid for it and showed the email receipt. He said he was sorry they were full and I could not stay. I begged him, said I'd gladly pay for another room that wasn't handicapped and straighten it out w Booking later again he said they were full. My credit card was charged, BookingCom said they had to confirm with hotel that's what happened. Hotel staff said I did stay, will not refund. I spoke w the Manager and was told that yes it was a mistake and I was marked as a no show so they sold the room for the night and I would be refunded promptly. I then spoke to Booking again and was told the hotel told them differently. Emailed Corporate office of hotel and the reply read hotels are individually owned and they couldn't do anything. I paid $230. Plus had to find another hotel in a snowstorm on a busy weekend.
Disliked: I didnt like paying for a room and it being rented to someone else

Exceptional

Liked: This hotel exceeded my expectations. It was spotlessly clean and the king size bed was very comfortable. Most important to me, it was easy to control the temperature for sleeping. A restaurant was within walking distance and I was able to park my car behind my room. The young man at the front desk was friendly and helpful and the breakfast delicious. Excellent value for the money and I was able to park there for far less than at the airport. An excellent value and an excellent stay.
Disliked: Nothing negative to report.

Easy to book and get...

Liked: Had to book suddenly due to a winter storm cutting our trip in America short, staff were great and airport access was easy, walking distance Cracker Barrel also a huge bonus
Disliked: N/A

Exceptional

Liked: Everything
Disliked: The TV was not smart and I could not turn it off.

Exceptional