Exceptional

Ants in your pants

Liked: Location was real. Easy access to the freeway in the east and west directions. Only 15 minutes from Disneyland.
Disliked: Lots of ants in the hotel. They need to have better control of bugs.

Total Cluster

Liked: Great Location
Disliked: Room #521 Room ac unit ,fan motor was making a loud humming noise for 2 nights in a row, I reported to the front desk, and I was told they would take care of it, second night fan motor continue to make noise all night, I reported to the hotel operator for assistance, hotel operator say "I'm sorry but we do not have a technician available tonight. The 3rd night, someone finally showed up and fixed,but now I had another issue in my room. Somehow,our room had a horrible

Construction & Upgrades happening but...

Liked: I really enjoyed the location of the hotel and how the area is set up. I also liked the breakfast offered.
Disliked: I was disappointed with the condition of the room I was given. It had some sort of leak within the walls, and you could immediately smell the humidity upon entering. There were visible puddles, and the water had seeped through, causing the walls to swell noticeably. It was clear this issue had been overlooked, and nothing would have been done if I hadn’t called the front desk to request a room change. Quality checks and inspections should be conducted thoroughly before making a room available to guests.

Very good

Liked: Very convenient location
Disliked: Quality of breakfast buffet

Superb

Uncomfortable and exhausting from lack...

Liked: The location and the staff great customer service. The property looked clean but needs some much needed maintenance.
Disliked: The light fixture over the bathroom kept flickering. The sink was clogged and backing up water had a sewer smell water collect when in use and drain out very slowly. The bathroom was foul smelling of sewer coming from the vents and bathtub drains. The telephone cord was damaged not working I had to use my cell phone to contact the front desk about the condition in the room. They offered to send someone up since it was so late at night and I was exhausted and out all day I requested to be moved to another room the next morning. My daughter and I had to use a mask when using the bathroom. We covered the shower outlet and drain with a towel to contain the smell kept the bathroom door closed and blocked the space under the door with a towel to keep the smell in the bathroom contained from entering the bedroom. The sink drain we covered with a towel also turned off the air because the vents were so dirty and avoid that smell l circulating in the room while we were asleep. I was given another room the next morning and I was assured every thing was checked in that room. The maintenance worker helped us carry our things to the new room. It was better but still a faint sewer smell in the bathroom. This place needs some serious maintenance there are some health and safety issues that needs to be addressed sooner than later. The elevators need some maintenance and servicing I was scared of being stuck in from the way it was functioning.

Exceptional

Exceptional

Liked: Location
Disliked: Parking