This is a great hotel....

Liked: They staff was friendly and courteous. The shower was hot and had very good water pressure.

Should’ve stayed somewhere else.

Liked: The location in Owensboro is perfect.
Disliked: Everything is under construction, the parking lot is small, we got really bad rains that turned to snow the morning we were suppose to leave. We were woken up to fire alarms and being evacuated due to mechanical room issues on our last morning. The window in our room must’ve leaked because the carpet was absolutely soaked upon waking the last morning during evacuating. This was our valentines stay, first overnight trip we’ve taken in years! When I called the front desk to communicate our displeasure, we were met with “ I can’t do anything about this but I’ll tell my manager” We’ve never received a call back from management either and that was four days ago. Poor customer service.

Exceptional

Bad

Liked: Room was clean but didn't even stay the night
Disliked: It says it has a pool that's why I booked it after check in was told pool was closed pool was closed so we just left I live less thin 5 mins from there but only wanted to swim so I got another hotel down the road with a pool that was opened

Passable

Liked: Location
Disliked: Under construction

Exceptional

Exceptional

Very poor

Liked: The staff was friendly.the breakfast was good
Disliked: The pool was nasty didn't even have chlorine.the water was cloudy and no chlorine smell at all.

We will not be staying...

Liked: The staff was friendly and helpful. The room was clean.
Disliked: The property was under construction, and we were not told this until we arrived. The elevator had an issue with the button to the floor we were on. The covering on the window was only a sheer, allowing so much light in the room it was like trying to sleep during the day. The volumn on the TV was not working so the front desk clerk had to come up to the room to work on it and finally had to replace the remote. The bed was not comfortable.