The front desk employees were not very friendly and miserable at times. They were too worried about their social media on their cell phones. There were no plates, forks or knives for the breakfast in the morning - had to use a napkin to place my food on. Not sure if I would stay there again, even though the rooms were clean - customer service is what means the most to me!

Liked: Rooms were clean.
Disliked: Continental Breakfast.

Exceptional

Will not stay there again-definitly...

Liked: Didn't have breakfast as was no for testing location was convenient
Disliked: The front desk man was very grumpy, it was a room with a bed and that's all_no chair to sit in except small desk chai, not much offered in tv, we left for dinner and when we came back there was no one at front desk and front doors were locked, we banged on door but finally (in 15 degree weather) searched and found a side door that opened with our key card, never did see the night guy at all

Smelled like cigarette smoke!!!

Liked: Location by the mall.
Disliked: Got in late arrival around 830, immediately smelled cigarette smoke. Asked the registry if this was a non smoking hotel, she said yes and would find out who it was and remove them(I'm almost positive it was her), smelled like cigarette. I have very bad asthma. We ended up on the second floor. Hallway smelled of cigarette smoking but our room was ok. Breakfast was horrible 😫 never again.

It was great.

Liked: Convenient location, friendly staff. There was a miscommunication regarding “dog fees” which was cleared up in a very timely manner.
Disliked: Nothing

Superb

Good

Liked: Proximity to downtown Erie, PA
Disliked: Only 1 working elevator, rowdy guest during night time

Exceptional

Very good

Ok, breakfast was good.

Disliked: Pool cold water, not deep enough.