Extended Stay America Suites - Los Angeles - San Dimas, San Dimas

Exceptional

A terrible experience even for...

Liked: Location.
Disliked: The room was very dirty, specially the bathroom/shower.The kitchen didn’t have any plates, cutlery or cups and the whole kitchen was falling apart. We stayed in this same place 10 year ago (and in some other Extended Stay), so we thought it would be an ok experience but I’ll never stay there again. We arrived late and the kids were very tired so there was no time to look for another hotel or changing rooms. It’s definitely a no for me.

Exceptional

Pleasant

Slum Hotel Hell

Liked: Not much. Sheets were clean.
Disliked: All the furniture was damaged in one form or another, toilet seat was broken, bath tub wouldn't fill, no running water in the kitchen, old food left on stove that didn't work. Staff would not accommodate any repairs, no maintenance on the weekend. They need to just burn it down and start over.

Worst placed I've ever stayed...

Liked: There was no break fest that I seen anywhere. This place was a total 100% dump! BE WARNED TOTAL DUMP.
Disliked: Well where can I start...check in we got to hotel between 2pm 2:15pm. Was told check in was at 3pm and would take 1-2 minutes at 3pm.We came back @3:20pm and where told check-in would be in 20mins rooms where still being cleaned? (We noticed 3 other customers with long faces waiting) so we sat down outside and waited our turn? 20mins turned into 6pm+ We finally checked in and where giving a room, as we where walking down the hallway to our room there was a terrible, terrible, smell as we reached out room number we thought maybe we passed our room? The room numbers on the doors where not in sequence? Our room was the 2nd to last room on the left by the back door. So we entered our and it smelled almost as bad as the hallway walking to the room, there was spider webs at every corner of the room? I thought this was a joke or the room was never cleaned after Halloween! No Joke I'm dead serious!!! I thought about asking for another room? But desided to be a man and deal with it like a game show called "fear factor" ? I looked over the room , bathroom, bed, closet etc. 1st thing I started to do was actually clean the room there was spiders at ever spider web in all corners of the room!! I was shocked to find black widows under the rooms A/C unit and closet! Again I thought I have to tell the manager a show him what I found? But again I desided to man-up and deal with it. When I attempted to turn on the stove to cook something? The stove both sides did not work, so I looked a little closer and noticed everything was lose around the stove tops so I noticed that the stove tops where not lined up with the electric prongs that made the stove tops heat up. ( Which where so be replaced before they have a accident there). As I cooked something to eat I turned on the TV and found out that you must perfectly line up the remote with the red line on the TV In ordered for it to work!