Extended Stay America Suites - Seattle - Kent, Kent

I walked in and right...

Liked: Location to Hospital
Disliked: I ended up not staying. Homeless people outside. I walked in and it seemed very lackluster. Receptionist was friendly.

Good

Liked: Its not the best or worst I've been to. Price per nights are fair and staffs are very kind at least from my experience. I have to say that I did forget my bag because I had to rush out after I extend an extra day so I didn't remember I had left my bag but one of the staff name Faith did locate my bag and reached back to me to pick it up so thanks you for that.
Disliked: I don't have anything I can say I dislike about my stay here.

Great we will always come...

Disliked: That they don’t have coffee 24 hours it would be nice to have coffee throughout the night

Bad

Superb

Great

Liked: It’s close to everything
Disliked: So far happy with everything

Poor and unacceptable guests service

Liked: There was nothing to be liked as the hotel refused to accommodate referring to no Internet connectivity. Charged my CC the next day though which is currently being disputed.
Disliked: The hotel refused to check me in due to technical issues and was not able to accommodate as per reception desk person their Internet was down on 10/25. When asked for alternative check-in options I was given the only option to check nearby hotels for rooms. Next day, my CC was charged for a never happened stay at this hotel. Disputing this charge now.Found a room at another hotel across the street which also had the same issue with no Internet connectivity to their business unit but staff was able to find a room just by using their available records.There must be some backup way of accommodating guests when there's any issues with Internet or any other types of technical issues. It's just unfair and unacceptable running a hospitality business this wrong way..

Superb

Horrible

Liked: Location
Disliked: Staff not friendly, nobody at the desk between midnight and 4 am, people have to wait until somebody shoes up.We were supposed to be in a nonsmoking rooks, however there was a heavy smoking odor. Very noise neighbors.Kitchen was a joke, couldn’t even get hot water.

clerk was nice- not a...

Liked: nothing. we did not even stay here because of the advisory of break ins, the smell of cigarettes and weed in the lobby. there were no lights outside for comfort.
Disliked: we did not even stay here because of the advisory of break ins, the smell of cigarettes and weed in the lobby. there were no lights outside for comfort. i am asking for a refund from booking. the desk clerk said there are multiple break ins. she did not take my card to charge at time of discussing.