Extended Stay America Suites - Seattle - Kent, Kent

Poor and unacceptable guests service

Liked: There was nothing to be liked as the hotel refused to accommodate referring to no Internet connectivity. Charged my CC the next day though which is currently being disputed.
Disliked: The hotel refused to check me in due to technical issues and was not able to accommodate as per reception desk person their Internet was down on 10/25. When asked for alternative check-in options I was given the only option to check nearby hotels for rooms. Next day, my CC was charged for a never happened stay at this hotel. Disputing this charge now.Found a room at another hotel across the street which also had the same issue with no Internet connectivity to their business unit but staff was able to find a room just by using their available records.There must be some backup way of accommodating guests when there's any issues with Internet or any other types of technical issues. It's just unfair and unacceptable running a hospitality business this wrong way..

Superb

Horrible

Liked: Location
Disliked: Staff not friendly, nobody at the desk between midnight and 4 am, people have to wait until somebody shoes up.We were supposed to be in a nonsmoking rooks, however there was a heavy smoking odor. Very noise neighbors.Kitchen was a joke, couldn’t even get hot water.

clerk was nice- not a...

Liked: nothing. we did not even stay here because of the advisory of break ins, the smell of cigarettes and weed in the lobby. there were no lights outside for comfort.
Disliked: we did not even stay here because of the advisory of break ins, the smell of cigarettes and weed in the lobby. there were no lights outside for comfort. i am asking for a refund from booking. the desk clerk said there are multiple break ins. she did not take my card to charge at time of discussing.

Exceptional

Bad

Liked: Nothing
Disliked: Odor of Lobby and odor of room, stunk, No vent in batheoom

Good

Liked: Cheap option to stay one or two nights near Seattle. The personnel was really nice and the rooms were tidy.
Disliked: My Girlfriend didnt feel compfortable in the parking lot, because there were some shady people. Therefore we checked out earlier then expected.