Extended Stay America Suites - Santa Rosa - North, Santa Rosa

Exceptional

Liked: Good

Bad

Not a good place

Liked: Nothing at all
Disliked: We arrived and they have no bathrooms on the lobby they didn’t say there was gonna be an additional deposit at arrival and then because they take so long my partner had a PTSD moment they called the police we made contact nobody was arrested officer understood but they proceeded to run my card and then kick us off the property while still trying to charge for the second room not to mention I got charged a second time $104 plus change on the 6 of this month when we got kicked out on the 5th I we ended staying elsewhere and I couldn’t even book on here because the reservation staid active all the days I had booked it for I would like my money back also they refunded $132.79 I need my entire money back what they refunded was $132.79 but they charged $265.58 on arrival on the 5th and $104.54 the next day the 6@12:26am at that and only returned $132.79 on the 7th balance still owed to me and I do expect that back $237.33 they don’t know how to treat people not to mention my card got ran over 8 times and I had a hard time trying to book because they failed to cancel reservation and continued to charge after they kicked us off their property well so sorry that my husband had a PTSD moment and so sorry he served 2 tours for this country this hotel had no respect and I expect my money back asap other than that I have had a wonderful experience with booking.com and had never been treated the way I did that day all while my children waited In The car for us ti pay for rooms

Very good

Superb

Exceptional

Good

There are no circumstances in...

Liked: I stayed in this hotel about a year ago for three weeks, it’s very basic, but the staff was pleasant. The room was clean.
Disliked: This property has really deteriorated, I looked at two rooms, the one I chose was just less dirty than the first one. The doors and the cabinets and the furniture are all banged up. The bedding was disgusting. I had to wipe everything down in the room.. I ended up in a ADA room, and it was definitely not following guidelines. The place to hang your clothes was 6 feet off the ground. There was a very short shower curtain, and it was impossible to shower without flooding the entire bathroom. It was also dirty and I ended up not showering the next day. The bracket to hold the toilet paper was broken, and there were no places to put your cosmetics or medication’s, just a sink. I think if you hire a vending machine company and people keep losing their money or getting the wrong product it may be time for you to provide your own snacks, or at least get a new vendor. Lady at the front desk told me there was nothing she could do.She also told me that she was doing me a favor, moving from the uninhabitable first room to the second worst room. Front desk help was nonexistent. I have never stayed in such a horrible hotel.