Extended Stay America Suites - San Jose - Morgan Hill, Morgan Hill

Extended Stay America Suites - San Jose - Morgan Hill Guest Reviews

Overall Average Score:

Pleasant (3.4 out of 5)

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I probably won’t stay there...

Liked: The place was worn, lobby entrance doors were scratched, glass was vandalized, elevator was scratched and vandalized. Room was okay old carpet.

Meh.

Liked: The staff was welcoming and friendly. The kitchen and refrigerator were clean. Plenty of parking.
Disliked: I stayed in another hotel in Morgan Hill a few weeks back. Cost similar but location closer to my family. The room came with 2 face cloths, 2 hand towels and four very small bath towels. You have to request kitchen items to have any supplies in the room but there is one dish towel. The toiletries include 3 small bars of soap which includes the kitchen sink. You can request a small bottle of shampoo but that is it. There is no dish soap so you would have to wash dishes the the bottle of shampoo or the bar of soap.The tub in the shower was dirty. The bottom of the tub looked like it had never been scrubbed. Needed flip flops to shower. The bathroom counter had a bunch of sticky goo where one puts all their toiletries. The flow of the shower head was next to nothing. There was splashed brown stuff on the wall by the bed and above the nightstand on the side near the bed. I had asked for the room to be cleaned and was notified they only clean the rooms every two weeks. I wasn't told how to exchange towels upon arrival so several days into my stay I learned that if you bring your dirty towels to the front desk they will do an even exchange. So if you are there less than two weeks, they don't clean the rooms while you are there even if garbage is full, towels need exchanging or even upon request. The breakfast is merely a packaged blueberry muffin, a sugar fruit filled granola bar and some coffee sometimes hot chocolate. On Sunday it improved to include also a chocolate packaged muffin and some packaged oatmeal. For the same cost staying at previous hotels in the area, the rooms were much cleaner and the breakfast was far better including fruit.