Extended Stay America Suites - Sacramento - Roseville, Roseville

Extended Stay America Suites - Sacramento - Roseville Guest Reviews

Overall Average Score:

Fair (2.6 out of 5)

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Exceptional

Passable

Liked: Location was good
Disliked: Staff was never at the desk, breakfast bar was under stocked, room chairs were gross not clean

Exceptional

Staff was good but stay...

Liked: Staff
Disliked: Left too early

Awful

Disliked: Dirty parking lot. Dirty front entrance. Limited handicap parking spaces.

Exceptional

Bad

Disliked: Gave another guest my room. When I was given the keys to my room there was people in there due to the hotels mistake and the room I ended up in was way smaller and handicap which I did not book. Front desk was not apologetic or accommodating for a big mistake they made.

Passable

Disliked: We couldn't sleep, the bed was so uncomfortable. You could feel the springs coming through the matress.

Disappointing

Liked: Clean room, friendly front desk staff.
Disliked: General smell of marijuana permeated. Seemed to be housing homeless? Dirty cars that didn't look like they had been moved in awhile. Dirty grounds, cigarette butts all over. Huge pit bull staring at us (on a leash with owner) on elevator with us.

I am very very disappointed...

Liked: I was very disappointed, it was located in a decent area, however, when I arrived, there were what seemed homeless or transients were walking around the parking lot, it seemed like a homeless shelter, the smell of marijuana in the hallways was overwhelming, I mentioned this to staff & was told it was due to carpets getting cleaned.... did not make sense.
Disliked: the room I originally got did not have a microwave, the stove burner had oil dripped on it and when I turned it on to make tea, it started to smoke and smelled terrible, the carpet was so dirty and looked like 50 years since it had been washed, there were cat scratched up carpet all over the place, I did not put anything down on the floor because I was afraid of bugs and fleas getting into my suitcase, the most horrifying experience ever staying at this hotel I will never stay there again and I would like a refund due to the terrible conditions of this location