Extended Stay America Suites - Sacramento - Elk Grove

Bad

Horrible

Liked: A couple friendly staff members
Disliked: The manager Sarahi Super rude and unprofessional.

Bad

Liked: Some of the staff and the amazing customer service they offered.
Disliked: The manager Sarahi was super rude and had the worst customer service my family and I have experienced.

Great area, excellent rate for...

Liked: Great location, awesome front desk staff
Disliked: Was kinda grimey when I arrived but was cleaned up by the time a went back down stairs.

A great deal when needed!

Liked: The front desk staff was so friendly and remembered me each time we crossed paths.
Disliked: Some guests were loud during rest hours.

Disappointing

Liked: The property was run down, there were police cars in the parking lot when we returned from dinner. There was no shampoo, lotion or conditioner in the bathroom, and no hair dryer available. When I called the front desk to request a hair dryer, I was told that the manager hadn’t yet ordered more and none were available.

Okay

Liked: The property was very clean
Disliked: We ordered a king size, but was given a full size bed. The staffs claimed it was a queen bed. Instead of four pillows, there was only four pillows.

Disappointing

Excellent!

Liked: Very good customer care.