Extended Stay America Suites - Rochester - North Guest Reviews
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4.5 miles from Rochester centre |
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Perry Fri, 4 April 2025
Bad
Manderfield Mon, 31 March 2025
Good
Kaylene Sat, 29 March 2025
Good
Liked: Quick in and out
Perry Fri, 28 March 2025
Worst Hotel Stay Ever
Liked: Beds were comfortable
Disliked: Front desk clerk extremely rude. Stayed two weeks never once had our room cleaned. If you get new towels or linens you have to take the old ones down yourself. The staff then puts on rubber gloves and counts how many pieces you brought before they let you have new and you don't get any extra. Caught the front desk making fun of us walked up on the conversation. Caught desk clerk trying to run my card for a 100.00 charge at 8am she could never explain why. When I checked out she wanted to charge me extra for internet when told her had not used any she became angry and found the past charges on my bill where she had been charging me all along. When I got to my car and checked my phone it showed she was trying to run my card still for the internet charge. Never ever stay here they are crooked and extremely rude especially the day desk clerk. They offer no services y o u even have to take your own trash to a trash closet. Will never stay here again.Found dirty plated and trash under the beds from past guest. The only reason we stayed was for work.
Davette Tue, 25 February 2025
Meh, it was okay.
Liked: It was quiet.
Disliked: The sheets were dirty when I arrived. I asked for them to be changed and was given the sheets myself to change. When I got to the room with said sheets they were the right’s size . So the next morning I asked housekeeping to just change my bed and they didn’t either.
Jaes Fri, 7 February 2025
Clean in a non-allergenic way....
Liked: We did not have breakfast here, and I don't know whether they offer it. We liked that they are pet-friendly. The location was great: close to the Mayo Clinic, restaurants, and parks. I have allergies to fragrances and chemicals, but this place was clean and did not use strong fragrances. I did not suffer from allergies here. The windows open to allow fresh air into the room, which is rare nowadays.
Disliked: Nothing I cared too much about. It's an older building but kept up well.
Braats Sun, 2 February 2025
Exceptional
Catherine Wed, 29 January 2025
Dissatisfied
Liked: Quiet rm. TV was good.
Disliked: I had no hot water, just warm-cold. Asked for another room (after I already unpacked). Made the inconvenience move to the second rm, and still same temp of water. I went to get a small pan to heat up water for the tub water. Took forever! No ice machine. Half the vending machine was empty. Very limited options for breakfast. Then when I went to "do my business " NO TOILET PAPER! I went to check out and talked to the manager. Still, I paid full price and he just said, "we'll make note of the multiple issues". I hope they make improvements.
Gabrielle Thu, 16 January 2025
Crappy would never ever stay...
Liked: The beds are always comfortable, the young lady is very nice, having a kitchen in every room is amazing & great!
Disliked: The head manager/boss he’s terrible rude and much more. They also have cockroaches and there rooms are partially cleaned. Definitely done poorly,there wifi is very poor & there not only always in your business but they will come knock on your door around 8am to ask if and when your checking out remind you check out is at 11am like let me sleep seriously beyond rude, obnoxious/annoying & irritating.
Gray Tue, 31 December 2024
Exceptional
Liked: Clean