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Extended Stay America Suites - Rochester - Henrietta ee - (888) 406-7656
Extended Stay America Suites - Rochester - Henrietta, 700 Commons Way, Rochester, NY -(888) 406-7656
Area: Henrietta
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BOOK ONLINE OR CALL - (888) 406-7656
2.65
HOTEL RATING: 
FAIR
2.65 out of 5 (511 Ratings)
11.0 miles from Rochester centre
BOOK ONLINE OR CALL - (888) 406-7656
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Hotel Description
Extended Stay America Suites - Rochester - Henrietta is offering accommodations in Ridgeland. With free WiFi this 2-star hotel offers a 24-hour front desk. The property is non-smoking throughout and is located 4.9 miles from University of Rochester. All rooms in the hotel are equipped with a TV with cable channels. Selected rooms have a kitchen with a fridge a microwave and a stovetop. Guest rooms at Extended Stay America Suites - Rochester - Henrietta include air conditioning and a desk. Blue Cross Arena At the War is 5.7 miles from the accommodation while The National Museum of Play is 5.7 miles away. Greater Rochester International Airport is 6.2 miles from the property.

Check-in time: 15:00   Check-out time: 11:00
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7
1 room
7
2 guests
Amenities View More
y
Free Internet
x
Free Breakfast
j
Free Parking
w
Non Smoking
r
Pets Allowed
q
Accessible
u
Swimming Pool
E
Fitness Center
A
Business Center
B
Airport Shuttle
Other Amenities
` Free Breakfast
` Free Parking
` Safety Deposit Box
` Air Conditioning
` 24-Hour Front Desk
` Elevator
` Hair dryer
` Bathtub
` Microwave
` Kitchenette
` Coffee/tea maker
` Refrigerator
` Heating
` Wheelchair accessible
` On-site parking
` separate dining area
` vending machine
` telephone
` alarm clock
` kitchenware
` blackout curtains
` Family Rooms
` Free Wi-Fi
` Kitchen
` Radio
` English
` Non-Smoking Rooms Available
` Smoke alarms
` Guests can opt-out of daily cleaning service
` Staff follow all safety protocols as directed by local authorities
` Shared stationery such as printed menus, magazines, pens, and paper removed
` First aid kit available
` Cashless payment available
` Hand sanitizer in guest accommodation and key areas
` Hygiene certification
` Sterilizing equipment
` Staff trained in safety protocol
` Food delivery
` Daily disinfection
` Facilities for disabled guests available
` Ironing amenities
` Laundry services
` Non-smoking property
` Room towels provided
` Separate shower/bathtub
` Toiletries provided
` TV & Movies/Shows
` Physical/social distancing guidelines
` Protective screen or physical barriers in appropriate areas
` Air conditioning in public area
` Heating in public area
` Desk/workspace available
` Cleaning products available
` Pets allowed (charges may apply)

Extended Stay America Suites - Rochester - Henrietta Guest Reviews

Overall Average Score: 
Fair (2.65 out of 5)

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4

Very Good - 4.0 out of 5

Juanita Mon, 16 December 2024

Very good

Liked: The location is great. The breakfast could be a bit more decent. They could put toiletries in the bathroom fir those of us that forget or stay spur of the moment.

5

Exceptional - 5.0 out of 5

Koki Sun, 15 December 2024

Exceptional

0.5

Poor - 0.5 out of 5

Andrea Wed, 13 November 2024

Unacceptable

Liked: The Manager on Duty's Response to the issues . . On Day 2 of stay
Disliked: Everything Else. Not an Ounce of Customer Care processes ON the Property at Overnight Check-in.No Clarity, Uncleanliness, Stench, Overall Unappealing.

4

Very Good - 4.0 out of 5

Conrad Tue, 5 November 2024

Wonderful stay at Extended Stay

Liked: The facility is really geared for extended stay customers . You have a large fridge and all kitchen facilities. So you can prepare your own stuff if you wish or store in your fridge and just heat up.
Disliked: The carpets are aged and had a funky smell. I went out and bought an air freshener and that was helpful.

3

Pleasant - 3.0 out of 5

Billie Mon, 28 October 2024

Many pluses brought get down...

Liked: Large clean comfortable room. Comfortable bed. A great location. Nice staff.
Disliked: Outside doors either unlocked or wouldn’t open with key card. Marijuana and cigarette smells in hall. Hotels need to enforce their rules against smoking. Price high for a hotel of this class. Damage to rooms caused by clientele. Again, enforcer damage penalty.

1.5

Poor - 1.5 out of 5

Kathleen Mon, 21 October 2024

Worst hotel I’ve ever stayed...

Liked: The Staff are amazing! Comfortable beds
Disliked: The cleaning products that they use are very harsh and very chemically strong smelling the building itself is located in a wonderful spot and appears to have been recently built, but poorly put together. There are open areas in the rooms with obvious black mold and leaking pipes. In some cases you can see the roof leaking during my stay of over seven days. I had no heat and was only refunded 15% per day after discussing situation with management. I purchased a space heater to ensure that the environment was safe as the winter weather is just starting to set in. Furthermore, Housekeeping only comes by every seven days and any accumulated trash left outside. The doors will cause you to incur a $200 charge per night. In addition, the lighting in the rooms will flicker and not all of the electrical outlets work. This building is not even up to code.This facility charges around $200 per night in my opinion is extremely expensive for a poorly made facility to charge so much. Therefore, I am going to forward this message to the Better Business Bureau and the housing Authority is. This is completely unacceptable.

5

Exceptional - 5.0 out of 5

Rickey Mon, 14 October 2024

Exceptional

3

Pleasant - 3.0 out of 5

Joe Mon, 14 October 2024

Location was great, staff was...

Liked: Great location
Disliked: Poor breakfast

1.5

Poor - 1.5 out of 5

Richard Mon, 23 September 2024

Never again

Liked: The room was large.
Disliked: People were hanging out in the parking lot. When I was checking in two staff members must have been going on break and were in the lot setting up a hookah.

3

Pleasant - 3.0 out of 5

Aina Mon, 23 September 2024

Pleasant

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Extended Stay America Suites - Rochester - Henrietta 700 Commons Way, Rochester, NY