Extended Stay America Suites - Rochester - Greece, Rochester

Extended Stay America Suites - Rochester - Greece Guest Reviews

Overall Average Score:

Pleasant (3.15 out of 5)

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Would not recommend unless you can't get a room elsewhere.

Liked: Quiet
Disliked: Worn, dirty, rock hard bed, no hair dryer, hard to find, slow desk clerk

The Worst In Rochester!

Liked: Location to things was convenient.
Disliked: It started with a blinking ceiling light in the unit which my wife told them about immediately, however they did not have another king size room to swap us to, so my wife an I just didn't turn on the overhead lights. The first nights stay a smoke alarm was going off 2 units down ALL NIGHT and nothing was done until morning. In addition to a smoke alarm going off, the neighbor on the other side was yelling at her children most of the evening. After explaining all of this to the morning shift concierge, she said they would try to make a price adjustment, which never happened. After looking over the pathetic coffee bar and grab and go breakfast, I proceeded to find ANY other place to get coffee for me and my wife. The hallways smelled, and not in a pleasant way, it was a mixture of weed and pachulli. I will never recommend this place to anyone, not even my worst enemies.

Superb

Mid grade experience

Liked: The front desk employees was amazing
Disliked: The regular people staying there where rude and I barely got any sleep

Passable

Exceptional

Rude, rude, rude, the only...

Liked: Location
Disliked: Being woken up from the staff pounding on my door, telling me I shouldn't have been in that room. NOTE: was the room they gave me. Very rude, blaring music from her phone while trying to have the exchange. Very rude upon check out.

Good

Cozy place to stay

Liked: Dana the front desk lady is extremely helpful and cooperative!!

Never again will I stay...

Liked: Location
Disliked: It was dirty and there was many things broken

Passable

Liked: They try to do thier best
Disliked: Pillows, were flat, stairwells dirty, doors to stairwells, from outside were broke, handles missing, propped open by residents, Floor by AC was wet, No towells when I went into room, Key didnt work, door to bathroom didnt shut, Chair is torn, found black longer hair found on bed sheets, grounds not very clean, questionable people hanging outside. Checkin is slow, and they usually dont know what rooms are ready. Many of the room doors are beat up.