Extended Stay America Suites - Richmond - Hilltop Mall Guest Reviews
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2.3 miles from San Pablo centre |
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Craig Mon, 18 November 2024
Exceptional
Silva Sun, 17 November 2024
Somewhere to stay
Liked: Comfort
Disliked: The price
Ford Thu, 14 November 2024
horrible service we are not...
Liked: I don't like the un professional in the manager of the hotel
Disliked: I didn't like my stay there at all
Jessica Wed, 13 November 2024
It was a nice clean...
Elias Tue, 12 November 2024
Exceptional
Earl Mon, 11 November 2024
Good
Andrea Wed, 6 November 2024
Horrid
Liked: the staff were nice and it was clean
Disliked: homeless people live in the hotel. Extremely noisy, druggies outside begging for money and cigarettes
Michelle Sat, 2 November 2024
Leslie! Leslie! Leslie!!!! Thank you!
Liked: This is my favorite hotel. Literally. I only stay here when I'm in town for more reasons than i can name. First of all the staff are all amazing. Leslie, the Front Desk Agent, however, is exceptional. She always greets me with a smile, is patient, attentive, and very personable. I have been known to ask a lot of questions but Leslie never makes me feel like I'm bugging her in the slightest. She truly epitomizes what you expect someone working at the front desk to be...but never find in most hotels. Leslie definitely made my stay as amazing as it was. The rooms are very spacious and have a full kitchen which comes in handy. You can ask the front desk for pots, pans, plates, bowls, etc. The beds are very comfortable. There is a dresser and a closet for your clothes if need be. There were a lot of kids on my floor this stay but the noise was minimal. They serve coffee & muffins every morning. They also have a laundry room on site which is Incredibly helpful. It takes quarters or scan the code on the machine then you can download the app and pay to start loads off of your phone (the app will also let you know when your load is done). I give the hotel 5 stars. I give Leslie 5+ stars!!
Michelle Sat, 2 November 2024
Great staff at Extended Stay...
Liked: Amanda at the Front Desk made my entire stay. From the moment i walked in to check into my room to the questions I had to recommendations for places in the area to coming down for coffee or to do laundry until i checked out there was Amanda with that beautiful smile of hers. She is very professional and incredibly patient and always makes me feel welcome to speak to her. Its obvious she takes pride in her job and she is definitely an asset to the company. Thank you for everything Amanda, your kindness was appreciated more than you know. I look forward to going back next time I'm in the area.
Disliked: That there aren't more Amanda's!! Kidding.
Michelle Sat, 2 November 2024
Amazing Front Desk Associates make...
Liked: The staff make all the difference. Amanda and Leslie are amazing and make me feel welcome every single time I'm there (which is often). Because of them it is like a home away from home and it is the only hotel I will stay at when im in the area. Thanks to those two women you have a guest for life!