Extended Stay America Suites - Reno - South Meadows Guest Reviews
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9.4 miles from Reno centre |
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Sheri Thu, 31 October 2024
Very good
Jacob Sun, 20 October 2024
Superb
Liked: Clean, nice neighborhood
Disliked: Thin walls
William Sun, 13 October 2024
The location was convenient for...
Liked: Convenient location.
Disliked: When we checked in and went to our room it was obviously not fully cleaned. The toilet seat was covered with something disgusting.
James Fri, 11 October 2024
If I happen to come...
Liked: Location was perfect for me. Easy on and off freeway access for both jobs. Nice and quiet. Everyone is nice and friendly
Disliked: No coffee maker in my room. Fail!
Cose Fri, 11 October 2024
Perfect for what we were...
Liked: Wonderful customer service easy check in rooms where clean had an everything you needed if you wanted to bring food to make. So many eateries nearby very convenient location.
Disliked: Breakfast? That needs major improvement I was able to get coffee but nothing else was available l.
George Fri, 4 October 2024
Terrible late arrival policies. Worst...
Liked: Not much honestly. Kitchenette was a nice feature but otherwise it was a pretty standard hotel room where nothing stood out
Disliked: They don't accept reservations or walk ins after midnight. Refused to honor the booking.com reservation and insisted the only way I could get a room was to book for the following night with a hefty early check in fee, even though I only needed a place to sleep for the night and wanted to check out in the morning. Paid basically two nights rate to stay for 8 ish hours. Kitchen had no silverware or any kind of tools / utensils.Update 10/3/24: Response from management below is a joke. After multiple calls and emails I finally got a hold of the general manager. She was defensive, unresponsive, and refused to issue a refund for the botched reservation even after I sent everything she requested to look into it. I had to go through booking.com customer service to get a refund. I cannot possibly rate this place low enough. Avoid at all costs.
Saurav Thu, 3 October 2024
Exceptional
Patrick Tue, 1 October 2024
Not good , will not...
Liked: Close to hospital
Disliked: Mattress saggy, no coffee till 6am. Bathroom floor dirty
Arlene Thu, 26 September 2024
Pleasant
Francis Thu, 19 September 2024
Exceptional