Extended Stay America Suites - Phoenix - Midtown Guest Reviews
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3.7 miles from Phoenix centre |
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Cindy Mon, 18 April 2011
We did not stay at the extended star deluxe in the end. The hotel was filthy, room and entire hotel smelled like smoke. Front desk man was very rude. We ended up walking across the street to the radisson.
Liked: Nothing
Jolene Wed, 20 November 2024
Never ever again
Liked: Coffee and tea bar. The bed was the only thing decent.
Disliked: The first room we were in smelled like dirty musty feet, no screen on the windows, and sleeper sofa had no mattress. The second room they moved us to was even worse; huge blood or urine stains on the sleeper sofa, marks all over the walls, dishwasher was dirty, no screens on the windows, windows didn't open, and a hole in the wall. Plus, they we short on towels. Halls needed vacuuming. Smelled like pot down the halls, and a guy passed out in the stairwell.
Tyler Mon, 18 November 2024
Vary disappointing
Disliked: Staff wasn't present. When we checked in, there were people yelling in the hallways the elevator was nasty the room floor felt sticky the fridge and microwave weren't clean.. it was honestly the first hotel I felt like I had to clean..
Elaina Mon, 18 November 2024
Superb
Gloria Sun, 17 November 2024
Horrible service Rude employees Very...
Liked: Horrible hotel Bad and disrespectful employees
Disliked: Horrible service Rude employees Very discriminatory place
Julio Sun, 17 November 2024
Superb
Ryan Sat, 16 November 2024
Poor
Armando Thu, 14 November 2024
Absolutely horrible communication with this...
Liked: nothing
Disliked: There was absolutely no response from the location. We had a delay in travel and started calling the location at 7pm the night of check in. No one ever answered the phone and we tried continuously. I even sent messages via online through their chat and never received a response. My employer arrived at 3am and no one responded to the door and there was still no response via phone lines.
Jose Sun, 10 November 2024
Scared and very uncomfortable to...
Liked: Nothing!
Disliked: Hotel is very dirty, smells like marijuana and cigarettes. Homeless people hanging out at the stairwell of the hotel. Nobody ever answered the front desk. A huge hole in the wall. How is this hotel still in business?
Yazziecody Sun, 10 November 2024
Bad
Liked: EVERYTHING...... HONESTLY WAS THE WORST PLACE TO STAY !!! UNPROFESSIONAL AND SHOULD BE CLEANED DOWN. REFUND WAS UNPROFESSIONAL AND UNFORTUNATELY. RATE PLACE ....BELOW ZERO. HAVE NOT BE OUR REFUND.......
Disliked: CLOSE DOWN ......!!!!
Reinert Sun, 10 November 2024
Oh wait
Liked: Nothing
Disliked: It was disgusting. Blood on the walls. Hairs on the couch on the towels. Stains on the bedding. And when to use the foldout couch and it had dirt all over it.