Extended Stay America Suites - Phoenix - Chandler - E. Chandler Blvd. Guest Reviews
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15.4 miles from Phoenix centre |
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Trevor Wed, 16 April 2025
Very poor
Liked: Area of town as okay,
Disliked: There was no parking besides all the way around both buildings, when asked for new towels I was refused as I was told I cannot get new ones as I wasn't staying long enough, or told to extend my stay to get clean towels? At the point of check in my reservation was cancelled without my knowledge so I had to rebook in person which only delayed my check in time. Also beds were not to comfortable as the middles would cave in making it hard to sleep right.
Crystal Mon, 14 April 2025
Disappointing
Liked: It was in the perfect location for our needs the entire weekend. Staff was cool
Disliked: It was falling apart. The shower was a hazard for sure almost hurt ourselves real bad because the shower floor had no non- slip stuff on it and the water pressure was super low and the temperature kind of did it's own thing. The room served it's purpose for sure but I probably won't go back.
Richard Sun, 13 April 2025
Good
Joshua Fri, 4 April 2025
Not good.
Disliked: I never stayed at the hotel due to being overbooked, and the hotel isn’t contributing to a refund.
Desaray Thu, 3 April 2025
Dirty room
Liked: It was affordable but very dirty room. Under the beds was so filthy. The shower needed to be scrubbed. The bed was very uncomfortable. I didn't make a big deal because I had no where else to go. Could use a better cleaning.
Marty Tue, 1 April 2025
Exceptional
Luis Tue, 25 March 2025
Awful
Liked: Nothing it was a very bad experience with the staff at the front desk. Are both rooms smelled so bad and they didn’t want to give a refund.
Disliked: Everything was a very bad experience with the staff at the front desk. We got there super late that night and to find out the two last rooms they had smelled so bad.they even had some machines trying to clean the smell and they wouldn’t refund the money. Never stay at this place.
Raelene Mon, 24 March 2025
Superb
Liked: Everything was nice
Disliked: There was no pool
Evan Mon, 24 March 2025
If the bus stop is...
Liked: Location was probably the only good thing about this hotel.
Disliked: Made a reservation for Me my wife and our 4 kids. The room was small, especially for a reservation for 6. I won’t say that it was dirty maybe just old. It smelled like someone sat in it smoking weed. Well noticed we only had 4 pillows when we were getting ready for bed. No problem so we went to the hotel lobby to ask for more pillows as no one answered the phone when I got down there they said they had no more pillows. She went in the back and she found one that almost felt like rolled up sheet stuffed inside of a pillow pillowcase. I explained we had six people in our reservation and we needed a pillow for each person. She said she would look for one and bring it to the room an hour goes by and still no pillow. So we go back down ready to leave this hotel because we are literally paying for a place to sleep and you don’t have pillows? Not even asking for extra just enough for each person to have one. This time after expressing our frustration the lady walks to an empty room to take a pillow it’s now ~10pm. The room also only has 4 bath towels and to get more I was told I had to bring dirty ones down to exchange. I’ll let you figure out how that worked out. DO NOT MARKET THIS AS A 6 AND NOT PROVIDE THE NECESSARY ITEMS FOR ALL 6 PEOPLE. Don’t go here.Not worth it.
Edward Fri, 21 March 2025
Pleasant