Extended Stay America Suites - Phoenix - Biltmore Guest Reviews
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8.3 miles from Phoenix centre |
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Ambar Sun, 3 November 2024
Poor
Liked: Staff was good and a decent location
Disliked: The illumination in my room was poor. Two of the lamps the light bulbs weren't working. The matrix for the sofa bed was too old and uncomfortable. I call front desk but they didn't answer they return my call 30 min later. The receptionist was kind.
Patricia Wed, 30 October 2024
Superb
Kyllian Tue, 29 October 2024
Only good part was the...
Liked: The staff were nice.
Disliked: There were cockroaches. It smelled funny. The walls and shower were stained red.
Michael Sun, 27 October 2024
As a male, I felt...
Disliked: There was someone using drugs on the lobby, and the front desk attendant clearly ignored them.The room smelled like urine, and there were still debris on the floor.
David Wed, 23 October 2024
great location, comfy bed, this...
Liked: the location is great, the bed was VERY comfortable, the few staff members that I spoke to were very pleasant.
Disliked: VOICE OF REASON HEFE: the property likely knows that some updates and repairs are needed. I might suggest making the entire property smoke-free (inside and out), Please STRONGLY indicate, that your kitchens have ZERO utensils, plates, cookware, etc. Perhaps have a list at front desk of places where guests can get useful mid-long term kitchen stuff like Goodwill/Dollar Tree/Target, and places where they can get aluminum foil, paper plates, plastic utensils etc. You might CONSIDER having a sponge and dish soap and dish rack under the sink? I honestly thing this place has GREAT potential!
Barbara Wed, 23 October 2024
Would not go there again...
Liked: Room was clean and comfortable.
Disliked: Halls and elevators were filthy. There was no breakfast which had been advertised as included
E Sun, 20 October 2024
They over charge because they...
Liked: Reception.
Disliked: Everything else.
Suzanne Fri, 18 October 2024
Exceptional
Jaime Thu, 17 October 2024
Exceptional
Aman Thu, 17 October 2024
Very good