Extended Stay America Suites - Pensacola - University Mall Guest Reviews
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2.6 miles from Pensacola centre |
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Rachel Thu, 19 December 2024
LOCATION is Everything!!
Liked: I love the convenience of shopping and how close it is to go to a nice restaurant.. The location is INDEED a GREAT ASSET!!
Disliked: I was so upset that I couldn't get a HOT shower until the morning of Check-out... The outdated furniture and lack of repairs that seems to have been necessary for a while.
Duve Mon, 16 December 2024
I was just desperate to...
Disliked: Place stinks. Elevator takes 5 business days to reach third floor. Promised breakfast the worst you could call breakfast, first time seeing a hotel run outta coffee. Takes 4 days for my $100 deposit to reflect back to my account, how then am I supposed to use my money if I need to use it immediately?
Donald Fri, 13 December 2024
Double charged for the same...
Liked: The room was acceptable.
Disliked: I was cheated. I paid for the reservation with my credit card. Then the room was given to a stranger. I had to pay 74.00 again at the property again. The clerk said we have not had this happen in the past 4 years. Management was unavailable to resolve. At check out there was no resolution of my problem. I was ignored and treated like a bug. I have been cheated. I felt like I was dealing with a hotel in a bandana republic. My credit card deserves a 74.00 refund rather than pay for two rooms where a stranger was given my room with no attempts to resolve this. Complete and utter apathy.
Richard Sun, 8 December 2024
Good
Derek Sat, 7 December 2024
Terrible
Liked: The property was located in a great area
Disliked: the building itself was dirty and had poor lighting . The elevator was not working properly
William Sat, 7 December 2024
Horrible and very uncomfortable
Liked: Front desk girl was friendly
Disliked: The place was completely run down n should be closed! Old old old n dirty.
Eunice Sat, 7 December 2024
Passable
Michael Sun, 1 December 2024
Bad
Eunice Sun, 1 December 2024
Good
Climo Thu, 28 November 2024
Very good