Extended Stay America Suites - Orlando - Convention Center - 6443 Westwood, Orlando

Pleasant

Liked: It was close to lots of entertainment
Disliked: Is it a lots of little roach.The pool is dirty not being cleaned to use it.

Bad

Very good

Liked: It was a quiet safe location.
Disliked: TV service was not working

Exceptional

Bad

Dingy Motel

Liked: comfy beds, plenty of space in a single room, staff are kind, AC unit warms and cools room fast
Disliked: everything looked dirty, the air smelled stale, fixtures were broken or poorly repaired, breakfast was coffee and muffins or instant oatmeal

Disappointing. Not at all as...

Liked: Staff were friendly and helpful.
Disliked: I checked in on a Friday evening and the hallways were littered with trash. They were not vacuumed until the next Thursday. Room looked clean, however, I dropped something and looked under the bed. It looked like it has never been cleaned, swept or vacuumed.

Location great, building needs a...

Liked: - Staff were OK- location is perfect for the convention center
Disliked: - The property is in need of repair and up keep.- smelled- garbage laid in hallway on flr. 2 for 2 days- Breakfast horrible (what breakfast) compared to other hotels for the price

It was a horrible experience...

Liked: It was convenient to the Sea World location.
Disliked: We travel with our 13 year old son. He normally will sleep on the sofa bed. When we opened the sofa bed, the mattress had been spotted and soiled with human waste. Disgusting! Luckily we always travel with a blow up mattress in case the sofa bed mattress is uncomfortable. We did not use the sofa bed, or sit on the sofa the entire weekend. When we mentioned it to the front desk, the response was "a lot of people come through this hotel and we can't know everything about what goes on in the rooms if people don't tell us. This hotel is in need of updates, and needs a lot of changes." They did not offer to move us to a more sanitary room. There were people going in and out of their rooms throughout the night. The hallways and elevator smelled of marijuana in the morning. The breakfast was limited to only coffee and packaged oatmeal and tiny donuts. There was no juice for our son or any customer. Milk was limited to coffee creamers. We had t go out for breakfast so our son could eat properly. Horrible customer service.

Absolutely terrible!

Liked: The closeness to Seaworld, walking distance. Sorry but that is all I can give.
Disliked: I am not sure where to start.The employee walked me to the room to see if it’s clean he stated. I think he did it because he did not know if that room had a sleeper couch in it. He took the couch apart, all I saw was crumbs…. And a deo.I looked in the kitchen and there was nothing and I found the card with kitchen utensils and a coffee maker toaster and stuff. I asked the employee if I could please get the items and he said I don’t think I have anything. I was shocked. This is the main reason we booked this stay! I ended up with some stiff yea. No toaster. So our toast in the morning was not toasted and the soup my son asked to have for that night he had to eat out of a coffee cup because we had no bowl just a flat large plate. I asked for the bed supply for my son’s bed and was told he has no nothing but he will wash me some and I get them tonight. Night came and we ask…. He said oh no I have it to a mom I thought it was you. So again I waited but he found some. I asked for a pillow and was informed he has none since he gave the one he had away. Absolutely horrible! There was a Zigarette bud in the hallway along with hair ties and trash. Did not get picked up in the timeframe we stayed there… Friday-Sunday.It was horrible my son was terrified and had a hard time sleeping with no pillow. I ha e him mine the second night so I had the terrible night of sleep.I pray this will be heard.