Extended Stay America Suites - Orlando - Convention Center - 6443 Westwood, Orlando

Extended Stay America Suites - Orlando - Convention Center - 6443 Westwood Guest Reviews

Overall Average Score:

Fair (2.6 out of 5)

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Pleasant

Liked: It was close to lots of entertainment
Disliked: Is it a lots of little roach.The pool is dirty not being cleaned to use it.

Bad

Very good

Liked: It was a quiet safe location.
Disliked: TV service was not working

Exceptional

Bad

Dingy Motel

Liked: comfy beds, plenty of space in a single room, staff are kind, AC unit warms and cools room fast
Disliked: everything looked dirty, the air smelled stale, fixtures were broken or poorly repaired, breakfast was coffee and muffins or instant oatmeal

Disappointing. Not at all as...

Liked: Staff were friendly and helpful.
Disliked: I checked in on a Friday evening and the hallways were littered with trash. They were not vacuumed until the next Thursday. Room looked clean, however, I dropped something and looked under the bed. It looked like it has never been cleaned, swept or vacuumed.

Location great, building needs a...

Liked: - Staff were OK- location is perfect for the convention center
Disliked: - The property is in need of repair and up keep.- smelled- garbage laid in hallway on flr. 2 for 2 days- Breakfast horrible (what breakfast) compared to other hotels for the price

It was a horrible experience...

Liked: It was convenient to the Sea World location.
Disliked: We travel with our 13 year old son. He normally will sleep on the sofa bed. When we opened the sofa bed, the mattress had been spotted and soiled with human waste. Disgusting! Luckily we always travel with a blow up mattress in case the sofa bed mattress is uncomfortable. We did not use the sofa bed, or sit on the sofa the entire weekend. When we mentioned it to the front desk, the response was "a lot of people come through this hotel and we can't know everything about what goes on in the rooms if people don't tell us. This hotel is in need of updates, and needs a lot of changes." They did not offer to move us to a more sanitary room. There were people going in and out of their rooms throughout the night. The hallways and elevator smelled of marijuana in the morning. The breakfast was limited to only coffee and packaged oatmeal and tiny donuts. There was no juice for our son or any customer. Milk was limited to coffee creamers. We had t go out for breakfast so our son could eat properly. Horrible customer service.