Pleasant

Bad

Liked: Location.
Disliked: Staff was not helpful. TV did not work in first room, moved to second room, TV did not work either. Second room did not even have a working phone. Staff not helpful first night or next day. Was told they check it after I check out. If you travel to Lake Forest do not stay at the Extended Stay.

Good

Disliked: It smell in the hallways

Passable

Liked: staff is friendly
Disliked: location is very far, far from everywhere. you must rent a car if you wanna stay here.

It was so bad, we...

Disliked: We didn’t stay the night and asked for a refund. We walked into the room, which had a “welcome to your smoke free room,” and the room had an overpowering smell of cigarette smoke, even though the air conditioning was on and the window was open. The air conditioner also had a loud noise. I sat down on the bed and basically sunk into a hole in the mattress. The rugs were very stained throughout the entire motel. We asked for a different room and were told there would be a wait. We waited for a while and then were told it would be a long wait. We then decided not to stay there and asked for a refund and were told it would be 3 to 5 days before receiving the refund.

I did not stay

Liked: N/A
Disliked: They turned me away, said no rooms available with a reservation already paid for.

Superb

Someone on my upper floor...

Exceptional