Extended Stay America Suites - Orange County - John Wayne Airport Guest Reviews
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7.0 miles from Newport Beach centre |
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Burke Wed, 26 March 2025
Easy and convenient.
Liked: I really like Mel. Great employees.
Disliked: Not anything I can say here.
Ilker Sun, 23 March 2025
Poor
Zhongyuan Thu, 20 March 2025
Passable
Shire Mon, 17 March 2025
I will not be staying...
Liked: honestly, the only thing I liked about the property is how close it was to everything, but I genuinely cannot think of anything else about the hotel experience that was good
Disliked: we got to the hotel a little early and the receptionist let us know that rooms wouldn’t be ready until around 2:20 or 3 o’clock because it was stated that that was the check-in time. Which I completely understood so we waited until about 2:30 and came back and they had our room ready, but I will say the whole staff in the back was very hostile towards each other. Maybe they were just having a stressful day, but it was not the type of energy that a guest would want to hear once upon arrival. walking into the hotel room I noticed that there was no kitchen utensils, which was fine, but it took me off guard because I had called a week prior and asked how their breakfast was served and she continued to tell me it was a grab-n-go-breakfast and then went on to say that there was a kitchen and stuff to cook with, but the cabinets were completely empty. You had to bring your own stuff to cook in the kitchen. Next I purposefully didn’t bring a blow dryer because it stated online that they had one, but my room didn’t have one. Our towels were dirty. They had long black hairs on two of them and some sort of dirty smudge on one of them. Not only did our room also not have a TV remote. We had to go to the front desk and get one, but the TV volume didn’t even work meaning we could not even turn the volume up. It was stuck. so we called the front desk to see if someone could come and fix it and someone came to the room, unplugged the TV and then told us to wait 15 minutes, plug it back in, and then they left. when we did that of course the TV still didn’t work so we just let it go. We also didn’t bring any drinks to the hotel room because we saw that there was a vending machine when I went to go use the vending machine it was out of order and not working. now this last part, I’m going to mention doesn’t really have anything to do with the hotel room but more of the other guests that we’re staying there.
Linda Sat, 8 March 2025
Nice, clean, quiet and we...
Liked: Nice and clean, nice and quiet!
Disliked: Bedding was too minimal and it would’ve been nice to each had two pillows!
Jeff Sat, 8 March 2025
Exceptional
Stanley Sat, 22 February 2025
It was okay I would...
Liked: It was quiet and close to where I needed to be
Disliked: Some of the staff seemed very unprofessional and like they didn’t want to be there. The vending machine didn’t work and when I went to let them know they already knew about it but didn’t place a warning or let me know when checking in so I spent money on stuff that didn’t work.
Pickrell Mon, 17 February 2025
It was good for the...
Liked: Staff was friendly and location is great.
Disliked: Floors in lobby were dirty, trashcans outside were filled to the brim, and towels were dirty in my room. The bedding was also uncomfortable.
Cynthia Mon, 17 February 2025
For a barebones experience, this...
Liked: convenient parking (well-lit and right in front); plus I felt my car was safe in that area. Suffiecient towels and bedding (although one would have to ask for extra blankets). For the price ($108.00 per night plus tax) I guess that's the way the econmy is right now---
Disliked: Definitely "bare bones." While there was a fridge, stove top, sink and microwave--there were no plates, utensils, cups, glasses,--cupboards were BARE. The little sign said to call the office for a basic pack of dishware/utensils and it "would be delivered." But when I asked at the desk, no "we do not deliver to the room." Additionally there was no hair dryer in the bath and when I asked the desk attendant at the front desk in the morning, he said, "No we don't have hair dryers." Iasked for shampoo and did receive 2 single use things of shampoo. When I asked again that evening (different receptionists) YES they had the hair dryer---so the property has to train their desk attendants better. Complementary coffee and tea in the A.M., and a choice of a pre-packaged blueberry or choc muffin OR nutri-grain fig bar. I did see packaged oatmeal.
Gary Mon, 17 February 2025
Very poor