Extended Stay America Suites - Norfolk - Virginia Beach Guest Reviews
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11.0 miles from Virginia Beach centre |
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Amos, Richmond, visiting Spirit of Norfolk Mon, 1 January 2018
Everyone was very friendly and very helpful.
Hageli Tue, 11 March 2025
Exceptional
Liked: Conveniently located and quiet.
Michael Sun, 2 March 2025
Bad
Smith Mon, 24 February 2025
Great Stay
Liked: Great little studio, full kitchen and they have cooking utensils. Would stay again.
Tina Mon, 17 February 2025
Bad
Tramaine Sat, 15 February 2025
Exceptional
Talitha Wed, 12 February 2025
Exceptional
John Wed, 12 February 2025
Exceptional
Liked: Good location and amenities.
Disliked: No complaints
Will Thu, 6 February 2025
Superb
Toniannl Sun, 2 February 2025
Poor
Disliked: 1st room was dirty food on the floor dirty sheets second room they gave me had no TV remote that I had to wait 2 hours after calling requesting one only received one after I went to front desk to request again after the 2 hour wait. Also the second room phone didn't work and the fridge was leaking so bad I had to place a towel under it just so I wasn't walking into a puddle every time I walked into the kitchen. Not to mention there were obvious urine stains on the toilet which told me they only wipe the seat and barely at that. I requested a refund after seeing the condition of the first room and they refused I asked if they could transfer my reservation to the extended stay a few blocks up and they said no. They were not solution focused. Originally telling me we can go in and pick up the first room when it clearly needed more than a pick up. I'm extremely disappointed as I have stayed here in the past and had an amazing stay but the quality of service and the upkeep of the rooms have gone all the way down. I wish I was able to upload all the photos I took. Honestly they should have paid me to stay here.
Pamathi Thu, 9 January 2025
Progress
Liked: Location
Disliked: Does not meet hotel needs of guests