Extended Stay America Suites - Lynchburg - University Blvd. Guest Reviews
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Write a review
D Huffman, Blacksburg VA Sun, 10 March 2013
Liked: Great location for the event we attended.
Disliked: The bathroom floor was a little dirty.
Chelsey Thu, 5 September 2024
Exceptional
Robert Mon, 2 September 2024
Nothing more than a roof...
Liked: Location was good
Disliked: Room smelled bad! Bed was very very uncomfortable. My back felt fine when I got there and hurt like hell in the morning.
Duerr Mon, 19 August 2024
Will not Stay here again...
Liked: It was right on campus.
Disliked: Had hair in the shower, beds uncomfortable, room smelled, towels were dingy looking, only one way in and out of the hotel through the front lobby, prices were double what they normally are due to move in weekend for the college.
Linda Tue, 6 August 2024
Exceptional
Liked: Everything and the quietness
Johns Wed, 24 July 2024
I’d go back
Liked: Good value for price . Clean and quiet.
Disliked: Young lady at the desk in the evening who didn’t seem to know what was going on
Jenny Sun, 14 July 2024
Comfortable and roomy
Liked: Comfortable spacious rooms. Good air-conditioning
Disliked: No plugs for kitchen sink so hard to wash dishes properly.Some of the lights didn't work
Keith Wed, 10 July 2024
Pleasant
Linda Mon, 24 June 2024
TERRIBLE! Don't book here. I...
Liked: The location and price were the deciding factor in booking this hotel. I like that there was a "mini" kitchen as a part of the room.
Disliked: Where do I start? I was so excited to find a hotel with a reasonable price and with great location for our daughter's basketball camp at Liberty. We traveled about 2 hrs and arrived around 1:30 PM. When we arrived at the hotel, I went in to see if the room was ready or close to being ready. Shelly, the front desk staff VERY RUDELY, told me that check-in is at 3 pm and the room would NOT be ready until then. I said oh, ok.. I requested an early check-in and possibly late checkout. (2pm check in and 12 pm checkout) She didn't care, never checked the computer- nothing. I thought ok.. that is policy- we can deal with it. So, after my daughters 3pm game and before the 5 pm game we drove back to the hotel to check in (way after 3pm) Once again, Shelly was at the desk. Same attitude and very, very poor customer service. I get it, we all had bad days, but this was terrible. Again, we did as she said, and gave both driver's license (both adults had to show ID- be prepared) and we checked in. The hall smelled kinda funky and the room had a faint smell- not horrible, just not great. Finally, it came time to shower and my other daughter was showering- housekeeping placed two washcloths in the room. There were 3 of us. I went to the front desk and asked for ONE washcloth and Shelly once again with her poor attitude, said it is an exchange program you bring me one and I will give you another. Finally, I had had enough.. I took the dripping wet washcloths to the desk and said here can I please get one? Shelly proceeded to tell me they only exchanged them between 5 pm and 9 pm. I lost it. I told her that I didn't appreciate her attitude and I was done! She said I didn't have an attitude and argued with me. Before that incident, she was arguing with the DoorDash man and I witnessed all of that. Then, I said you are arguing with everyone that comes in the door! I feel bad for Shelly, something horrible must be going on in her life for her to hate the customers.
Carol Mon, 10 June 2024
Customer service was excellent. I...
Liked: Room was ok
Disliked: 250/night. Hair in tube. Rusty shower curtain rode. Burnt marks in rug. Broken security latch. Broken towel rack with nowhere to hang wet towels. 2 electric sockets dont work. Elevator never vac all weekend. A coffee pot would have been nice.
Arthur Sat, 25 May 2024
Superb
Liked: Location was great within walkable distance from the Liberty University and breakfast was good.
Disliked: I liked my experience