Extended Stay America Suites - Los Angeles - Ontario Airport, Ontario

Only had one request at check-in: (3pm) a coffee maker and coffee room. Front desk was very rude when my husband asked again 2 1/2 hrs later. Finally, when we came back from our event at 10:30, we went to the front desk and waited for them to finally give us the coffee maker we had requested 7 hours earlier.

Liked: Nothing!
Disliked: Front desk unfriendliness.

I have pictures of all...

Liked: Not a damm thing
Disliked: Roaches, dirty, things left from previous renters tell u they dont clean

would never stay at this...

Liked: convenience of location near toyota arena
Disliked: property was overbooked, was moved to a kind room with a pull away for 4 adults. the pull away was straight springs so it forced all 4 adults to sleep in 1 kin bed. breakfast was not good, no pool or fitness center. hallways smelt bad and the rooms are dirty and outdated.

Exceptional

Liked: The staff was so welcoming and helped me with my needs for the room. I would go back again. Enjoyed my stay close to my family right next to my room
Disliked: Sorry to say that there was roaches in my room. We did our best every day keeping the room clean. But they were everywhere. There's no broom and dust pan for sweeping the floor. I had to pick up crumbs daily.

Exceptional

Disgusting mess

Liked: There were cockroaches it smelt nasty looked nasty and there was thowup on the floor disquesting

cockroaches are your roommate

Liked: the bottom floor was nice location to get to my car efficiently yeah thats its
Disliked: they literally have roaches everywhere i ordered pizza placed it on the counter not even 1 minutes later there was cockroaches crawling on the pizza. Not only that but there was ash and weed in our non smoking room with the fire detector covered with a plastic bag

Bad

Exceptional

Liked: Staff were very attentive and polite.

Exceptional

The staff were always friendly,...

Liked: I needed to find a dog friendly place fast near the airport because we were fleeing the smoke from fires near our home. I had my disabled mother and our three dogs. I felt this location would serve all of my purposes and was near where a friend lives so I was near people I knew.
Disliked: There were small roaches everywhere. The hallways smelled like smoke and weed. It just didn’t feel that clean and didn’t smell clean. There were some sketchy people living there so I was worried every time I had to take the dogs out to use the bathroom. A lot of entrance doors were broken so it didn’t feel secure.