Extended Stay America Suites - Houston - Northwest - Hwy. 290 - Hollister Guest Reviews
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13.8 miles from Houston centre |
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Shannon Tue, 24 December 2024
Give the manager lady at...
Liked: Nothing, except the hotel manager who did the best she could with what she had!
Disliked: It was disgustingly dirty! Infested with roaches, the accommodations that we paid for were not available, the front desk offered us an air mattress with no air pump but I was able to use my blow dryer to air it up, the blow dryer in the room was not working there was no couch, the linens were questionable, we didn’t stay long enough to try to shower because the facilities were so unclean. I couldn’t believe my eyes. We were supposed to stay two nights we got there late on the first night and found the disastrous accommodations and had no option but to stay. I woke up early the next morning and they offered a refund for the second night and 20$ off the first night. I accepted and the lady at the front refunded the money right in front of me but booking.com refused to return the funds to me for weeks because they kept saying they hadn’t received a confirmation email stating that the returned money was for a refund of the room! I couldn’t believe how unprofessional booking was and it just made the stay at that hotel even worse.
Poole Mon, 23 December 2024
Good
Liked: Convenient to some of my favorite restaurants
Disliked: The smell of pet hair and dander in the carpet. It should have been neutralized better.
Poole Mon, 23 December 2024
The refrigerator, microwave, sink area,...
Liked: The location is very convenient to several restaurants that I really like. It was very quiet.
Disliked: I could still smell the scent of a dog on the carpet. The carpet should have been sprayed better to neutralize the scent.
Johnson Mon, 9 December 2024
Good
Johnson Mon, 9 December 2024

Liked: Friendly staff room was big like the kitchen also the size of a apartment kitchen
Disliked: Only thing I didn’t like was the roaches and the smell of my room
Tai Sat, 30 November 2024
Pleasant
Liked: The employees pretty nice
Disliked: The smell kinda weird
Alexander Fri, 29 November 2024
Exceptional
Mcmurry Mon, 4 November 2024
Bad
Mcmurry Mon, 4 November 2024
Bad
Disliked: Don't stay here if you have any other options for your extended stay. Go elsewhere.
Jenkins Mon, 14 October 2024
Bad
Liked: Nothing
Disliked: Everything it was infested with roaches and the room smelled