Extended Stay America Suites - Detroit - Madison Heights, Madison Heights

Poor

Disliked: The bathtub was dirty and the drain was stopped up and I waited for maintenance to come fix it and no one came and I could not take a shower my night. I stayed so it was kind of pointless of paying for a room that I couldn’t take a shower in

Very poor

It's there when I need...

Liked: Staff is typically friendly and helpfull.
Disliked: I keep getting charged for having my dog once I get to the facility, even though I have indicated that I am traveling with a dog.

We would like to keep...

Liked: I would like to see more healthier choices n more food available coffee was gone by 8am no fruit I am diabetic so I needed something healthy.
Disliked: No cookware first of all that would of saved my diabetes issue and no washcloths available. The floors were dirty as was the counter tops, no kleenexes too. There was a draft because the window wouldn't close all the way so we put a towel across so not to feel the cold air.

Ongoing improvements are noticeable, great...

Liked: We stay here about 6 times a year, and have been doing do for 3 years. The property is under new management who can control their choices to upgrade, fix items, etc. multiple upgrades were noticed as soon as we walked in.

Excellent location and value, but...

Liked: Location is excellent and near many fine restaurants and a great mall. Room was spacious, and bed was comfortable. Heating system was fine, and newer shower head was great. I REALLY love that they are pet-friendly. They intelligently installed water-resistant vinyl floor planks for easy cleaning. Bravo!
Disliked: There is no "breakfast." On all 3 days there, all they put out was BLACK COFFEE--NO CREAMER! Not a morsel of food. Plan on bringing or going out for breakfast. The floor had particles of "stuff" on it. I lost an earring, and while crawling around to look for it, I noticed what looked like pieces of cereal under the bed. The night shift girl was USELESS on the morning of 2/22/25. I went down for "breakfast" at 7:20 am, right after it began, and there was only black coffee. When I asked this girl about food and creamer, she sullenly replied, "We're out," then retreated back to where she "hides out" to avoid customers.