Extended Stay America Suites - Cleveland - Middleburg Heights Guest Reviews
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1.9 miles from Middleburg Heights centre |
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Heather Wed, 26 March 2025
Friendly staff, NOT an actual...
Liked: The staff was friendly and helpful. When I left something in the room and called to ask about it, they immediately located my item and brought it to the desk. They were cheerful and kind, knowledgeable and available.
Disliked: The hotel was unclean in many areas. The front desk was covered in fingerprints, and our room had heavy dust and lint in the corners. The bed was a bit hard and uncomfortable. All of these things were manageable, but we chose this hotel because it said free breakfast. There is NOT a breakfast. There was only a few granola bars, and oatmeal packets. There was to be coffee, but all was empty. We felt disappointed.
Brett Tue, 25 March 2025
Superb
Mock Wed, 19 March 2025
Passable
Danielle Sun, 9 March 2025
In all honesty I truly...
Disliked: The tv would go without picture at times.
Tiera Sat, 8 March 2025
Terrible staff ! Room was...
Liked: Room was okay, peaceful sleep.
Disliked: The staff was very rude , it was a older male worker couldn’t get his name but he was very rude with me since i first got there on March 5, 2025. He tried to dismiss me out the door before i even checked in that day assuming i was a walk in , i asked for dollys because they wasnt in the lobby he huff & puffed got smart with me, i had to carry heavy items up to the third floor on my own without a dolly all because someone have both dollys in they room never returned it to the lobby. He treated me like i was a nobody, little do he know im regular paying customer i had the money to book any expensive hotel but i always choose Extended stay in middleburg each time im traveling because previous experience i never dealt with this behavior. He seemed racist and during check out time March 7, 2025 , he didnt want to give me a receipt for proof of my room and tried to dismiss me and my family out the door telling us we can go now very RUDE!!! And i had to get smart finally back with him i couldn’t take the disrespect anymore ! I will never return back to thisParticular extended stay in middleburg ever again! You all just lost a loving paying customer and i always have left good reviews this my first bad review all because of how your staff treated me like i wasnt nothing!!!
Tiera Thu, 27 February 2025
Very good
David Mon, 24 February 2025
Bad
Liked: Nothing
Disliked: The place is filthy! Hallways smell like wet dog and your feet stick to the carpet. The room was incredibly dirty. Moved the bed away from the wall and nothing but crumbs, dirt, trash underneath. Seems like when the room was cleaned everything was swept into the corners. In the kitchen everything was sticky and not properly wiped down, leftover food everywhere. Same problem in the bathroom, nothing is wiped down or cleaned properly. Don't waste your time at this hotel!!! You'll end up bringing bugs home with you! Beds are dirty umder the sheets.
Oleshchuk Tue, 18 February 2025
Exceptional
Wayne Sun, 16 February 2025
Very good
Liked: Close to where I needed to be. Good price
Disliked: Some upkeep is needed.
James Tue, 11 February 2025
I Would Stay Here Again
Liked: It was a comfortable stay for the short duration of the time that I actually spent in the room.
Disliked: The property had not prepared for the impending weather "wintery mix" forecast by pre salting the front door area & walkway; thus, creating a dangerously slippery entrance/exit to the hotel once it had occurred.