Extended Stay America Suites - Cleveland - Beachwood - Orange Place - North Guest Reviews
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1.2 miles from Beachwood centre |
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Helene Wed, 13 November 2024
Ok for one night, not...
Liked: It was close to the area I needed to be at. That's all.
Disliked: The TV and remote didn't work. There was no hair dryer in the bathroom. They gave us the TINIEST shampoo bottom that they could. For 2 people, really? There was no coffee maker in the room/ you had to ASK for one. The countertops need updating it was peeling, one or two of the lamps had blown lightbulbs.
Toni Mon, 11 November 2024
HORRIBLE! Filthy, filthy, and very...
Liked: I liked absolutely nothing.
Disliked: Property is in a great location and looks nice on the outside but it is FILTHY. I am a business traveler and have stayed at hotels, good and not so good for years. But this was THE WORST experience ever. I had to buy Lysol to spray down the disgusting room and wipe down everything from food on walls, hairs on pillows, dog hair and food on floors that were not swept or mopped. Shower curtain was disgusting and tub was gross and stained. Cabinets and furniture was falling apart, bed and bedding smelled of sweat and body odor. "Breakfast" consists of coffee and a wrapped breakfast bar/muffin or packet of oatmeal. No milk, juice, fruit, nothing else. And to top it all off, I had to check out a day early, provided 24 hour notice to the front desk but the manager had to handle the transaction. Manager avoided my repeated attempts to contact him and the wonderful people at Booking.com tried to contact multiple times and was hung up on and repeated emails never answered. Last attempt to contact manager I let the staff know to please ask him to follow up or I would be forced to dispute the charge on my credit card. Funny, but the next day the credit card company told me there was unusual activity on my card and $300 of unauthorized charges were made on my card in a state where I have never even been. Sounds a bit fishy to me. Long story short, if you want to stay in a filthy, shady hotel, go for it. Otherwise, STEER CLEAR of this one!
Rena Sat, 9 November 2024
Very nice experience during my...
Liked: Location Great. Breakfast, just okay.
Disliked: N/A
Kecee Mon, 4 November 2024
Good
Liked: Location
Pamella Thu, 31 October 2024
My monies should be refunded
Liked: Couldn't smell anything because there Wasn't any when I checked out at 8 am
Disliked: There was a trash, crushed bottle on floor and crushed peppermint at door. Mold in refrigerator. No coffee pot or cups. No ice bucket, No hair dryer. Only 1 had towel, 2 body towels. No Bible in the drawer. No cooking pottery, dishes, silverware or ice trays. AC unit was faulty, had lot of broken and missed grillsThe curtain was partially off you couldn't close it completely for privacy.
Terrell Wed, 30 October 2024
Exceptional
Tyrone Wed, 30 October 2024
Family visit
Liked: Good over all visit
Disliked: For the pricing, not much to complain about this time
Gary Wed, 30 October 2024
Good
Jamar Thu, 24 October 2024
Good
Gary Wed, 23 October 2024
Passable
Liked: Location and rate.
Disliked: Missing room bulbs, drawers that won't stay closed, no cups in the bathroom, missing hair dryer, really poor breakfast, no ice.