We were going to concert at Allstate Arena so location was good, except we couldn't walk due to mounds of snow plus the cold. It was a close and convienent place to stay but beds were very uncomfortable. Will not stay again.

Disliked: Bed and sofa bed very uncomfortable.

We saw a concert at AllState Arena and it only took us about 10 minutes to get to the door. After the concert, we walked across a couple parking lots and grabbed a bite to eat and a beer, then a 5 minute walk back to the hotel. As we listened to sirens and watched the traffic jams, glad we weren't fighting that. The grab and go breakfast was disappointing. Just some granola bars, fruit, and oatmeal packets.

Liked: Walking distance of arena.
Disliked: Grab n Go breakfast.

Such a great experience; nothing fancy about the room but spacious enough to host a pre-concert party and then hop on the free shuttle! Front desk staff was great. Room was clean and the morning coffee was good too. Would stay again any time I'm going to a concert at Allstate Arena!

Liked: Great value and friendly staff!

Exceptional

Superb

Liked: Very close to the arena (you can go on foot) and various shops/restaurants . It was very calm and clean. The staff was amazing!
Disliked: We would have liked to be able to open the windows a bit more to get some fresh air in and maybe a detergent distributor in the laundry.

Passable

Exceptional

Bad

Disliked: We had reserved a nonsmoking queen bed size room with a sofa bed. We received a smoking room that had a strong scent of cigarettes. The sofa bed was broken. It did not open or close properly. From what we could open and see of the sofa bed, the mattress was stained and very dirty. Under the sofa bed, there was a lot of dust and dirt. There was a bandaid on the door stop behind the door. The floors were sticky. There was a huge dent in the TV as if someone had tried to punch or bend it.Windows would only open with a lot of force. The sinks were clogged and would not drain. When we asked the front desk for a refund, we were told to call a number to talk to the manager. When I called the given number, it brought me to the call centre of the hotel franchise. I was then referred to booking . com to address the issue.

Don't book if you need...

Liked: The staff was really friendly and helpful. Wendy was amazing! They had laundry options and also breakfast. Just a couple minutes away from the airport.
Disliked: We booked a room for 4 people, it has a bed and a sofa bed. If you're only using the bed its perfect but if you will need the sofa bed don't even bother booking this hotel. It's honestly the worst sofa bed I've ever seen and I stayed at bad hostels in my life. They shouldn't even sell this option honestly.

Exceptional

Exceptional

Exceptional

Liked: Great family hotel. Big, clean rooms. Great breakfast service. Great value for money overall.