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AustraliaExtended Stay America Suites - Charlotte - Matthews Guest Reviews
Overall Average Score:
Pleasant (3.4 out of 5)
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| 1.4 miles from Matthews centre |
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Wahrer Sat, 28 December 2024
Exceptional
Liked: The convenience and Kelly the assistant manager
Corinthian Thu, 26 December 2024
I didn’t like it it...
Liked: Nothing
Disliked: I had to do an early check and I couldn’t get my money back
Niaa Mon, 23 December 2024
Passable
Marc Thu, 19 December 2024
Poor
David Mon, 16 December 2024
Wouldn’t recommend.
Liked: Location, price, and cancellation policy
Disliked: Didn’t feel safe. Hotel smelled like marijuana, shady people in and around hotel, bathroom didn’t look clean, chair in room was awful (stains and torn up), didn’t even want to put my luggage on it. This was our first time staying at Extended Stay America, and probably our last.
Kaionna Tue, 10 December 2024
Stay was alright but probably...
Liked: The staff were really nice!! Especially Kelly. Room was clean.
Disliked: Understaffed. We waited 20 minutes at the desk waiting for the lady to come to the front desk because our keys got disabled. Also, it states breakfast included but not what you would think.. just Nutrigrain bars and packaged muffins. Also had 3 stink bugs in our room.
Finn Mon, 9 December 2024
Didn’t stay
Disliked: Its a dump
Robert Mon, 9 December 2024
Exceptional
Arden Sat, 30 November 2024
Passable
Adel Tue, 26 November 2024
Very poor customer service and...
Liked: There is nothing to like about this property
Disliked: The hot water in the shower is not working. They change the room two times the second room they gave me. It’s a smoking room very dirty floor very sticky floor damaged furniture.
