Extended Stay America Suites - Buffalo - Amherst, Amherst

Pleasant

Liked: Location was perfect and affordable
Disliked: The mattress was very firm and uncomfortable

It was fine for a...

Liked: It was clean and seemed like a safe area.
Disliked: Rundown for the price.

Bad

Liked: Absolutely Disgusting. Nasty
Disliked: Leaving the next morning

Bad

Very good

Liked: Lori was absolutely wonderful she took care of my concerns promptly and efficiently

Poor

Pleasant

For the cost of staying...

Liked: Wasn’t much of breakfast but the place was great for the money. Most of the help was nice and helpful. Toilet was operating properly and was dirty so that was bad bad but other than that it was fine . Pet friendly is great
Disliked: Toilet could have worked properly and been clean, didn’t have change for washers or machines but not much toComplain about, I’d stay again

Horrific Abdomutely unacceptable

Liked: Horrific. Trying to get full refund as there were bugs, (was bitten” it was filthy dirty, broken ac, broken window that allowed fumes from people smoking drugs outside the window cone into the room. No luck with regular d YET. Nothing available in the “full kitchen”. I mean Completely empty . No fishes no pans no coffee maker no uti self. NOTHING.Went to front desk and they said “ first come first serve “No breakfast available as was advertised. No coffee. The entire hotel was fifth. Sneaked so bad that had to hold nose while walking to the room .Toilet broke and could not get anyone at front desk after calling for 1 hour. Even tried to call as a new reservation and still no answer. Shower water faucet was broken. Handles from dresser broken and hanging off. This was the worst hotel stay I have ever had and they charged be over 300 per night. I have called their corporate to complain x3 and still no answer to my complaintI had to go stay in another hotel at $150 per night after toilet broke. So out alit of money for “ a gutter”I recommend that you remove this hotel from you app. I told corporate that they should go visit this location and they would be horrified
Disliked: See above

We were not satisfied with...

Liked: nothing, only the hotel location I can say.
Disliked: Many thing, as when we entered in the room there was very stinky smell and the carpet was waity and even we told this to receptionist they were not able to accept. Such a bad experience we got. In the name of breakfast they were provide only muffins and coffee. We spent almot $447 for 2 days, so for this much of money it's not worth. I would say the hotel rent should be between $80 to $90 per day max. My money was deducted 2 times and now frontdesk not even answring on that. Still waiting for their response on resolution.