Extended Stay America Suites - Austin - Northwest/Arboretum Guest Reviews
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10.9 miles from Austin centre |
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Bethany Tue, 12 November 2024
would not stay there again...
Disliked: They will not allow early check in without an additional fee. Their breakfast is coffee and a packaged muffin. They have no lobby, and the room was in disrepair. Faucet was rusty, kitchenette cabinets made of particle board were swollen with cracks in the surface and the room smelled like mildew.
Melissa Wed, 6 November 2024
Bad
Liked: Nothing AT ALL!!!
Disliked: Had NO BATH TOWELSSTAFF WAS VERY RUDE UPON CHECK IN AND CHECK OUT... VERY FILTHY ... SHOWER HEAD WAS ALMOST NON EXISTENT
Nancy Mon, 28 October 2024
Horrible. Worst place ever.
Liked: Not much except its proximity to my family's residence. The nite front desk staff, Med, was exceptional which was about the only thing there worth mentioning.
Disliked: Trash in our room upon checking in; NO AMENITIES, not even an ice machine; 'breakfast' was a joke (Quaker Oaks Grits, pre-packaged muffins, weak coffee); had to track down staff to ask for anything as no one was ever at the front desk; had to keep getting keys reprogrammed when they didn't work to open the room.
Bushra Sat, 26 October 2024
Good
Roballo Wed, 23 October 2024
Exceptional
David Tue, 22 October 2024
Poor experience
Liked: Location
Disliked: Sheets were stained so we had to request a changeWe booked a room with two queens and we were given one with one bedThe room smelled like cigarsMatress waa thin and rhe bed rockedThey had coffe and grain bars only in the lobby
Martinez Mon, 14 October 2024
Passable
Bernard Mon, 7 October 2024
A poor service.i will never...
Liked: Room not clean. Blood on the pillow. I complained from 2 to 6 .Nothing been done.The service employees never show up
Disliked: Not expecting so bad
Brianne Tue, 1 October 2024
Would not come back to...
Liked: Dirty bathroom, fridge and towels upon arrival. Unable to check in on time due to after hours computer issues, no lobby bathroom, no response from hotel regarding request to leave early.
Disliked: Cleanliness and overall tidiness of things.
Michael Wed, 25 September 2024
Very poor
Disliked: The room had the odor of mildew and the shower had body all over it. Disgusting. I will not be staying there again.