Extended Stay America Select Suites - Washington D.C. - Germantown - Town Center, Germantown

Extended Stay America Select Suites - Washington D.C. - Germantown - Town Center Guest Reviews

Overall Average Score:

Okay (2.75 out of 5)

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Other than those 2 complaints...

Liked: Did not do breakfast. Location was good.
Disliked: The bathroom sink was clogged and the curtains was horrible. Hanging off window, one side was not the right size to match the other panel. Not nice to look at.

It was a clean comfortable...

Disliked: It was a clean comfortable room but I was quoted a price of two nights for a total of $200 including taxes. I got there and they said it was going to be $240 for two nights excluding taxes. I had to go to booking online and book the room and it came down to a total of $210 and change but an inconvenience overall standing all while standing in front of a hotel attendant.

Exceptional

Bad

Liked: Nothing
Disliked: Bad! Management wasn’t on point, we waited 30m in the middle of the night to get our keys and there wasn’t a staff member in the office. Office was closed and staff took long a** time to come to main office and give us our keys. Bad bad bad

Disappointing

Liked: Good location and heat control
Disliked: No ice, maid woke me up 1 hr before checkout, and I booked 2 nights

Superb

Good pl ace to stay

Liked: Friendly staff
Disliked: I can’t pay full amount at once I get paid every 2 weeks

This property needs to be...

Liked: NOTHING!! UNLIVEABLE!!
Disliked: This place was disgusting. Poor front desk service, smelly rooms, gross interiors, musty, moldy smelling, people smoking outside the rooms (which filtered into the hotel room), TRANSIENTS/HOMELESS milling around the property. I did not feel safe the entire stay.UNLIVEABLE!!I had booked for three weeks and paid in full at check-in but after being there for less than five minutes I knew I had to find alternate living arrangements. I stayed one week and moved out to an Airbnb in the area. There was nothing in the kitchen other than the sparce appliances (2 burner stove top & a fridge). Fully equipped kitchen - NOT! No plates, not even a cup or a glass, no flatware, nothing!The only redeeming factor is the on-site manager did refund my unused two weeks, for which I am very appreciative.DO NOT BOOK THIS EXTENDED STAY HOTEL. The online photos are not an accurate depiction, nor is the online description. This property needs to be demolished....renovations would only be like putting lipstick on a pig....unacceptable living situation for someone who is in town briefly for work.